Bradley Clarke

At Surgent Tech, I lead the development and execution of AI-driven automation and marketing solutions, primarily for clients in the sports, fitness, and technology sectors. My role encompasses strategic planning, brand positioning, and implementing AI tools to drive business efficiency and customer engagement.

I actively work with AI automation, leveraging tools such as chatbots, virtual assistants, data-scraping systems, and smart workflows to help businesses streamline operations and enhance decision-making. I oversee the entire marketing function, ensuring brands maximise their digital presence, audience reach, and engagement through data-driven strategies.

• Full-Stack Marketing: Managing branding, content strategy, and multi-channel marketing campaigns.
• AI & Automation Implementation: Developing and integrating AI tools to automate administrative and customer-facing processes.
• Growth & Performance Analytics: Refining audience targeting and optimising engagement strategies through data-driven insights.
• Strategic Partnerships: Collaborating with industry stakeholders, sports teams, and fitness brands to enhance business impact.
• Operational Efficiency: Designing and executing workflow automation to improve client productivity and service delivery.

Through Surgent Tech, I combine my expertise in AI, automation, and digital marketing to drive innovation, efficiency, and measurable results for businesses across various industries.

Helping businesses of all sizes build and expand their digital presence through cutting-edge automation and AI solutions.

We combine expertise in digital marketing with innovative automation and intelligent systems to help businesses streamline processes, optimise marketing efforts, and drive growth. Our services are designed to not only enhance your online presence but also integrate AI-driven insights and automation to make your operations smarter and more efficient.

We offer a wide range of services that are tailored to benefit any business:

Process Automation - Automating processes and systems for businesses to work smarter and more efficiently.
Social Media Management – Automating content scheduling, optimising posting times, and analysing engagement for better results.
Social Media Paid Ads – Enhanced with machine learning to target the right audience, reduce costs, and maximize ROI.
Graphic Design – Creative visuals that capture attention and resonate with your audience.
Videography & Photography – High-quality content creation with automated post-production tools.
Web Design – Optimized for user experience and driven by data insights to increase conversions.
Google Ads – Advanced automation tools to run intelligent campaigns that continuously improve over time.

• Led technical issue resolution for superior customer service
• Managed incidents to maintain operational efficiency
• Quickly escalated complex issues to ensure SLA compliance
• First-line contact for technical support, diagnosing and resolving client issues with precision and professionalism
• Collaborated cross-functionally to transition projects seamlessly to live operations

My day to day being in the network analyst role is that I deal with most of our clients via the phone or email. I am the first point of contact for the operations team.
Any incidents that are being reported come to me for first diagnosis and if I can resolve the issue I will there and then.

If I cannot resolve this issue then I will collect the users contact information if not on file as well as the incident being experienced or the request they are asking for and pass this onto the appropriate team.
This also goes for change requests which come into the business from our customers.

This all runs through a ticketing system that we have in place that we use to keep track of incidents/changes/requests , as well as managing any assets we hold for the customers or equipment we have of our own.

Also within my team, we are constantly monitoring devices as well as having access to them to correct errors or reset checks if required , again this all on the behalf of our customers who have purchased this type of support.
I currently liaise with some of our project managers within our office and assist with service building.
This also means working with our engineers who are involved with the installation on customer sites, this all helping with the transition of the project to being live and going into operation.
In my daily role I also manage the time of our operators throughout the day and point them in the direction of what work is required to be completed within the set SLAs of the client in question .

I worked on for Capgemini on their IT Service Help Desk contracted to the Matalan head office. Daily tasks are varied. Below is the job role summarised.

• Providing first and second line support for the client both on site and off site.
• Delivering desktop, hardware, software and Blackberry support.
• Dealing with all levels within the business environment both on site and remotely.
• Diagnosing and repairing faults, escalating if necessary.
• Liaising with other teams to ensure the correct level of service is achieved.
• Meeting targets set, both at team level and an individual level.
• Working with sensitive data

I was a Access field technician for Virgin Media after successfully achieving 100% in my ENVQ as well as passing the SCTE tests required. In my role I provided a high quality standard of customer service and ensured every job I was assigned was completed to the best of my ability. I worked alone throughout the day but supported my colleagues by helping them when possible. I was given the responsibility of managing my own stock, ensuring I never over ordered and left myself with surplus equipment. Day to day I completed each job required in the correct manner following the set procedures.

I was also the ‘Voice Rep’ of the Wigan Franchise team who worked under Stephen Priestley. This involved reporting queries and current issues causing concern within the team and franchise. I reported back my findings to the team from the monthly ‘Voice’ meetings as often as possible.