Summary
Overview
Work History
Education
Skills
Timeline
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Bradley Anderson

Senior Incident & Problem Analyst
Lanark

Summary

Dynamic Senior Incident & Problem Analyst at Sky, recognized for enhancing team collaboration and operational efficiency through advanced analytical techniques and effective documentation. Proven ability to streamline processes and improve decision-making, leveraging strong skills in MS Excel and team leadership to drive impactful results.

Overview

7
7
years of professional experience

Work History

Senior Incident & Problem Analyst

Sky
09.2024 - Current
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Optimized operational efficiency by redesigning workflow processes.
  • Improved team collaboration with implementation of new communication tools.
  • Conducted regular reviews of operations and identified areas for improvement.

Incident & Problem Analyst

Sky
02.2024 - 09.2024
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.
  • Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
  • Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
  • Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.

Incident Analyst

Sky
09.2022 - 02.2024
  • Supported management decision-making with accurate and timely reporting on incident trends and patterns.
  • Trained junior analysts in advanced analytical techniques, elevating team performance and expertise.
  • Improved incident response times by streamlining the analysis process and implementing efficient workflows.
  • Mitigated potential risks by conducting regular audits of security policies, processes, and systems.
  • Optimized alert triage methodology to focus resources on high-impact threats while minimizing impact on business operations.
  • Collaborated with cross-functional teams to ensure seamless integration of security protocols across all departments.

Technology Apprentice

Sky
09.2020 - 09.2022
  • Built strong relationships with team members and supervisors, fostering a positive work environment.
  • Enhanced practical skills by assisting experienced professionals in various tasks.
  • Observed experienced professionals in action, gaining valuable insights into best practices within the field.
  • Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
  • Learned wide range of simple and complex techniques from on-the-job training.
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Completed assigned tasks efficiently and accurately, contributing to overall project success.

Kitchen Porter

Route 36
04.2018 - 09.2020
  • Enhanced workplace safety by adhering to proper handling techniques when using knives, cleaning chemicals, and other hazardous materials.
  • Improved kitchen efficiency by maintaining cleanliness and organization of workspaces, utensils, and equipment.
  • Supported kitchen staff during peak times, ensuring timely completion of tasks without compromising quality.
  • Developed strong time management skills by prioritizing tasks and working efficiently under pressure to meet deadlines in a fast-paced environment.
  • Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
  • Assisted chefs with food preparation tasks, resulting in timely service and high-quality dishes.
  • Facilitated smooth service during high-volume periods by efficiently restocking supplies and cleaning workstations as needed.
  • Cleaned and organized kitchen stations to promote team efficiency.

Education

Diploma For IT Professionals - Technology

GP Strategies
04.2001 -

Skills

MS Excel

Documentation and reporting

Report preparation

Team collaboration and leadership

Analytical thinking

Decision-making

Time management

Information gathering

Process improvements

Data processing

Data research and validation

Incident reporting

Timeline

Senior Incident & Problem Analyst

Sky
09.2024 - Current

Incident & Problem Analyst

Sky
02.2024 - 09.2024

Incident Analyst

Sky
09.2022 - 02.2024

Technology Apprentice

Sky
09.2020 - 09.2022

Kitchen Porter

Route 36
04.2018 - 09.2020

Diploma For IT Professionals - Technology

GP Strategies
04.2001 -

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Bradley AndersonSenior Incident & Problem Analyst