Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Bradley Allan

Stockport,Cheshire

Summary

Experienced IT professional with a strong background in IT support and service desk operations. Proficient in troubleshooting hardware and software issues, and experience in Microsoft 365, Active Directory, and cloud administration. Skilled in laptop and PC builds, repairs, remote access, VPN setup, and network cabling including Cat5 and Cat6. Demonstrates strong communication and teamwork skills while ensuring SLA adherence through effective use of ticketing systems. My career goals would be to advance my IT skills, experience and knowledge.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work history

Working at a Family building Business with Uncle.

Schofield Construction
Poynton, Cheshire East
2025.07 - Current
  • Ordering Materials online and collecting materials.
  • Some labouring work.
  • Sweeping up and general duties as required while looking for a full time job.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Cyber Security Level 2 Course

Think Employment
Leeds, Cheshire
2025.03 - 2025.06
  • Unit 1 Assessment - Introduction to Cyber Security.
  • Unit 2 Assessment - Understanding terminology used in Cyber Security.
  • Unit 3 Assessment - Understanding Legal and Ethical aspects of Cyber Security. This involved learning about the different legislation including "The Data Protection Act 2018 and The Computer Misuse Act 1990 and how to encrypt data".
  • Unit 4 Assessment - Understanding common threats to Cyber Security. This included Phishing, Hackers, Denial of Service, Hacktivist and Malware.
  • Unit 5 Assessment - Understanding methods of maintaining Cyber Security and understanding how to protect yourself from attacks.
  • Unit 6 Assessment - Working with others in Cyber Security.

Service desk analyst

James Fisher and Sons
Knutsford, Cheshire East
2024.09 - 2024.12
  • Acted as 1st line IT support resolving inbound technical queries via phone and ticketing system.
  • Built and deployed laptops, escalated issues when necessary and maintained SLA standards.
  • Supported VPN and remote access issues using Microsoft 365 and CloudAdmin.
  • Gained exposure to diagnosing hardware faults and troubleshooting connectivity problems.
  • Helped identify recurring faults and proposed long-term solutions for improvement.
  • Delivered efficient solutions to technical problems, boosting user satisfaction rates.

Junior ICT Technician

Percy Doughty LTD
Farnworth, Bolton
2023.07 - 2024.07
  • Delivered 1st line support for desktops, laptops, mobiles and peripherals.
  • Built custom PCs, configured software installed network cabling and carried out routine maintenance.
  • Updated company website with new content and assisted with SAP Business One Support.
  • Managed documentation, ensured IT security and tested new hardware/software before rollout.

First Responder & support Technician Apprentice

BCN Group Ltd
Manchester, Cheshire
2022.12 - 2023.05
  • Provided 1st line support for a range of software including Microsoft 365, Atlas and Bud.
  • Logged and triaged issues from clients, working closely with Senior engineers to resolve issues.
  • Developed confidence in handling client calls and working within a ITIL based service environment.
  • Left due to team restructuring following departure of line manager.
  • Maintained calm during high stress situations, ensuring efficient response.

Restaurant waiter (Part time)

Pointing Dog Restaurant
Stockport, Cheshire
2022.05 - 2022.12
  • Managed large group reservations with attention to detail.
  • Provided high-quality customer service, managed orders, and supported bar operations.
  • Ensured cleanliness and organisation of assigned tables for a comfortable environment.
  • Performed closing duties including cleaning and preparing tables for next day's service.
  • Developed strong time management, multitasking and communications skills in a fast-paced environment.

Volunteer Assistant

Barnardo's
Stockport, Cheshire
2018.09 - 2022.01
  • Created merchandise displays, handled sales transactions, and provided support for customers.
  • Built foundational skills in responsibility, customer service, and retail systems.

Cafe assistant

Notcutts Garden Centre
Stockport, Cheshire
2019.09 - 2020.11
  • Delivered food and drink service, maintained cleanliness and assisted with daily operations.
  • Improved teamwork and customer interaction skills.
  • Worked closely with other staff members, fostering a cooperative work environment.
  • Managed cash register accurately for smooth transactions.

Education

OCR Level 3 Cambridge Technical Extended Diploma - IT

Cheadle College
Cheadle, Stockport
2021.12 - 2022.02

OCR Level 2 Cambridge Technical Diploma in IT - ICT

Cheadle College
Cheadle, Stockport
2019.06 - 2020.07

GCSEs - Mathematics

Cheadle and Marple College
Cheadle, Stockport
2019.06 - 2020.07

GCSEs - English Language

Cheadle College
Cheadle, Stockport
2019.07 - 2020.07

Skills

  • IT Support
  • Service Desk
  • Troubleshooting
  • Hardware
  • Software
  • Microsoft 365
  • Admin Centre
  • Outlook
  • Onedrive
  • Laptop Builds
  • PC Builds
  • Repairs
  • Remote Access
  • VPN Setup
  • Ticketing System
  • SLA adherence
  • Network Cabling
  • Cable Identification
  • Cat5
  • Cat6
  • HDMI
  • VGA
  • Cloud Administration
  • Active Directory
  • Strong Communication
  • Teamwork Skills

Affiliations

  • I am a very sociable person and outdoor person who enjoys participating and playing competitive sport in Badminton and Football . I also enjoy socialising with my friends and meeting new people and enjoy reading and playing computer games.

Accomplishments

I also passed my driving test in September 2022 and I have my own car and full clean driving licence.

Member of Syddal Park Badminton Club.

Timeline

Working at a Family building Business with Uncle.

Schofield Construction
2025.07 - Current

Cyber Security Level 2 Course

Think Employment
2025.03 - 2025.06

Service desk analyst

James Fisher and Sons
2024.09 - 2024.12

Junior ICT Technician

Percy Doughty LTD
2023.07 - 2024.07

First Responder & support Technician Apprentice

BCN Group Ltd
2022.12 - 2023.05

Restaurant waiter (Part time)

Pointing Dog Restaurant
2022.05 - 2022.12

OCR Level 3 Cambridge Technical Extended Diploma - IT

Cheadle College
2021.12 - 2022.02

Cafe assistant

Notcutts Garden Centre
2019.09 - 2020.11

GCSEs - English Language

Cheadle College
2019.07 - 2020.07

OCR Level 2 Cambridge Technical Diploma in IT - ICT

Cheadle College
2019.06 - 2020.07

GCSEs - Mathematics

Cheadle and Marple College
2019.06 - 2020.07

Volunteer Assistant

Barnardo's
2018.09 - 2022.01
Bradley Allan