Hi, I’m
Bozena Iwona Psonak
Doncaster,South Yorkshire
Summary
Seasoned Quality Assurance Administrator with extensive experience in extracting and assessing data. Proficient in researching latest trends and innovation. Team player and goes extra mile to fulfill tasks. Detail-oriented professional with hands-on experience in testing and measuring materials to verify quality. Master in interpreting blueprints and specifications to determine precision. Committed to coaching team in adhering to quality control standards. Practical, highly skilled individual demonstrating out-of-the-box thinking. Optimises cost-effective operations and improves safety by scrutinising existing practices. Proven success fulfilling complex project briefs on-time and under budget. Precise Quality Assurance Manager proficient in all QA operations, policies and procedures. Experience hiring and developing individual team members. Committed to thoroughly assessing product quality and manufacturing processes to achieve excellent results and customer satisfaction.
Overview
19
years of professional experience
Work History
AmazonDoncaster, South Yorkshire
Quality Assurance Manager
01.2021 - 07.2023
Job overview
- Conducted and completed quality assurance checks for new products.
- Maintained up-to-date procedures for complaints and compliance
- Implemented service action plans to mitigate potential risks and reduce customer complains by 98%
- Made follow-ups on allocated action plan to meet completion timescales and improved overall quality performance by 78%
- Performed periodic operational checks of data held within database to uphold quality standards and set standard for network on data dive deep and quality auditing
- Contributed to developing guidelines, processes and documentation to meet required standards for recording information. Resulted of overall quality improvement for region by 34.5%
- Monitored employee performance while completing tasks for evaluating compliance with company standard and reduce rehiring to department by 56%
- Provided administrative support to manage annual review processes for regular associates and and established new ways of quality performance management for all UK Amazon sites.
- Attended meetings and submitted decisions made to senior management for approval what resulted in quality and productivity improvement 32% YoY
- Handled and oversaw logistics for visits by external review bodies.
- Analysed data from external sources to identify potential problems with competitors' products and services.
- Implemented and maintained complaints and compliance action tracker to improve production standards.
AmazonDoncaster, South Yorkshire
Operations Manager
01.2018 - 01.2021
Job overview
- Reduced costs and improved operations by analysing processes and customer feedback.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Strategically scheduled and managed 500+ staff members, maintaining high-performing business operations.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
- Increased department profitability by reducing operations costs.
- Reduced expenditures by implementing inventory control measures and improving organisational operations.
- Managed and motivated high-performing teams for successful KPI attainment.
- Adhered to employee relations processes while recruiting, retaining and developing staff.
- Led overall direction, coordination and evaluation of department functions.
- Performed strategic process improvements and updated methodologies to enhance operations.
- Partnered with internal teams to develop new operating opportunities to enhance service delivery.
- Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
AmazonDoncaster, South Yorkshire
Area Manager
01.2011 - 01.2018
Job overview
- Drove revenue increases and team morale by developing and deploying incentivised sales contests.
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
- Oversaw 200+ direct reports to achieve efficiency targets.
- Resolved conflicts promptly to promote positive environments for customers.
- Transformed underperforming teams into productive, profitable teams, increasing productivity by 47%.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Supported new business initiatives and projects and contributed to review meetings and change processes.
- Designed and implemented flexible solutions to aid business efficiency and drive process improvements.
- Identified and drove improvements to optimise return on investment without adding risk or disruption to processes.
- Implemented health, safety and well-being programmes to drive productivity and high-quality services.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
Greencore GroupWorksop, Nottinghamshire
Production Manager
12.2004 - 01.2011
Job overview
- Planned production operations while establishing priorities and sequences for manufacturing products for 14 new lines of products
- Reviewed production issues and implemented corrective action plans, enhancing operational efficiency. Resulted in overall productivity performance by 35%
- Conducted frequent quality and compliance reviews of all production work and established new way of monitoring alit audits and product compliance
- Coordinated and controlled all production processes, ensuring products were delivered on time and within budget.
- Evaluated current production processes and made forward-thinking adjustments to improve output.
- Developed and maintained clear communication and rapport with plant personnel.
- Improved efficiency and productivity by eliminating waste and production constraints.
- Coached employees in developing and achieving individual performance goals.
- Supervised production schedules and production quality for timely delivery
- Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
- Achieved maximum performance across safety, maintenance and production metrics.
- Oversaw continuous improvement initiatives to drive gains in quality, flow and output.
- Held team meetings to discuss product value and vision while allowing team members to give ideas and suggestions.
- Managed materials to keep up with production goals and meet customer demands.
- Reviewed and analysed production performance indicators and requirements to maximise output quality.
Education
Open UniversityMilton Keynes
Bachelor of Business Administration from Business Management and Human Resources
10/2015 - 08/2019
Project ManagementSheffield
Six Sigma from Project management
05/2015 - 06/2016
University of WroclawWroclaw
Master of Science from Physics
10/1999 - 08/2004
University of WroclawWroclaw
Master of Science from Chemistry
10/1998 - 08/2003
Skills
- Compliance monitoring
- Workplace safety
- Data gathering and review
- Operational budget forecasting
- Staff training and development
- Knowledge of quality systems
- Data analysis
- Systems Analysis
- Quality assurance background
- Risk mitigation
- Protocol development
- Fraud analysis
Languages
English
Fluent
Polish
Native
German
Intermediate
Timeline
Quality Assurance Manager
Amazon
01.2021 - 07.2023
Operations Manager
Amazon
01.2018 - 01.2021
Area Manager
Amazon
01.2011 - 01.2018
Production Manager
Greencore Group
12.2004 - 01.2011
Open University
Bachelor of Business Administration from Business Management and Human Resources
10/2015 - 08/2019
Project Management
Six Sigma from Project management
05/2015 - 06/2016
University of Wroclaw
Master of Science from Physics
10/1999 - 08/2004
University of Wroclaw
Master of Science from Chemistry
10/1998 - 08/2003
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