Summary
Overview
Work history
Education
Skills
Timeline
Generic

bozena glowacka

London,greater anglia

Summary

Accomplished professional with expertise in event organisation, complaint resolution, and customer service. Demonstrates strong skills in promotional material management and visual merchandising, ensuring adherence to hospitality standards and health and safety compliance. Adept at managing front desk security protocols and multi-line telephone systems, showcasing adaptability in dynamic environments. Committed to enhancing operational efficiency and delivering exceptional service quality.

Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication.

Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients.

Overview

4
4
years of professional experience
1
1
year of post-secondary education

Work history

Receptionist

Hilton Hotels
London, greater london
02.2025 - 07.2025
  • Upheld confidentiality with sensitive information handling procedures.
  • Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
  • Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
  • Utilised multi-line telephone system to manage incoming calls effectively.
  • Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.

Customer assistant

Costa Coffee
City of London, greater london
06.2021 - 02.2025
  • Improved customer relations by promptly addressing queries and concerns.
  • Ensured health and safety regulations complied within work premises at all times.
  • Communicated daily offers to customers, promoting in-store deals and discounts.
  • Provided excellent customer service to ensure repeat business.
  • Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
  • Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.

Education

A-Levels - mathematics and biology

Polish high school
poland
09.2001 - 06.2002

Skills

  • Event organisation
  • Complaint tracking
  • Promotional material management
  • Hospitality standards
  • Adaptability
  • Front desk security protocols
  • Visual merchandising
  • Customer service
  • Complaint resolution
  • Health and safety compliance
  • Multi-line telephone management

Timeline

Receptionist

Hilton Hotels
02.2025 - 07.2025

Customer assistant

Costa Coffee
06.2021 - 02.2025

A-Levels - mathematics and biology

Polish high school
09.2001 - 06.2002
bozena glowacka