Boye Asaba
Dartford,Kent
Summary
Trainer with 2 years of hands-on experience in fulfillment and contract environments, leveraging strengths in risk management, process improvement, and mentoring to raise team performance. Applies quality-assurance and project-management practices to streamline workflows, reduce errors, and accelerate issue resolution while maintaining customer satisfaction. Seeks to expand training programs that build operational resilience and measurable improvements in throughput and compliance.
Overview
1
1
Certification
Work history
Customer fulfilment associate
Amazon
Tilbury Essex
03.2020
- Coached peers on exception-resolution techniques and safety protocols, strengthening team confidence and maintaining steady throughput during peak periods.
- Conducted targeted audits of packing bundles to identify recurring error patterns, enabling corrective actions that preserved fulfillment accuracy.
- Partnered with inventory control to clarify short-pick procedures, improving issue resolution speed and reducing shipment holds.
- Managed priority orders during surges using adaptive task sequencing, ensuring timely dispatch and sustaining overall fulfillment momentum.
- Piloted a simple checklist for damaged-item routing, accelerating decision-making and limiting rework cycles while protecting customer experience.
Contract manager
Fullhouse & refurbishment services
Dagenham
01.2018
- Reviewed incoming contracts to identify high-risk clauses and proposed targeted revisions, improving negotiation focus and reducing escalation frequency with legal stakeholders.
- Negotiated terms with vendors and clients to secure clearer deliverables and payment milestones, strengthening project predictability and vendor accountability.
- Maintained centralized contract records and indexing practices to simplify retrieval during audits and negotiations, delivering faster access to key provisions.
- Mentored junior contract staff on drafting strategies and practical risk assessment, raising team throughput and confidence in routine negotiations.
- Coordinated with procurement and operations to align service levels and contractual KPIs, improving delivery clarity and stakeholder accountability.
Education
Bachelors - business administration
Heriot watt university
Scotland 01.2014 - 7 2017
Skills
- Risk Management
- Mentoring
- Process Improvement
- Project Management
- Customer Service
- Quality Assurance
- Strategic Planning
- Time Management
- Team Leadership
- Resource Allocation
- Decision Making
- Training Development
- Performance Evaluation
Certification
Customer services
Timeline
Customer fulfilment associate
Amazon
03.2020
Contract manager
Fullhouse & refurbishment services
01.2018
Bachelors - business administration
Heriot watt university
01.2014 - 7 2017