Summary
Overview
Work History
Education
Skills
Travelling, reading and keeping fit.
Languages
Timeline
Generic

Boubacar Diallo

London,ENG

Summary

Dynamic CCTV Operator with a proven track record at Historic Royal Palaces, adept at incident reporting and facility surveillance. Recognized for exceptional attention to detail and teamwork, ensuring safety and security across multiple venues. A certified First Aider, committed to enhancing operational efficiency and client satisfaction through proactive measures.

Overview

10
10
years of professional experience

Work History

CCTV Operator

Historic Royal Palaces
12.2024 - Current
  • Monitored CCTV feeds to ensure security, safety and Fire activation within palaces premises. Banqueting House, Queen Charlotte Cottage, Kew Kiosk and the Orangery new built.
  • Identified and reported suspicious activities to security Managers and Buckingham Palace control room promptly.
  • Conducted routine checks on surveillance equipment for optimal functionality.
  • Assisted in maintaining logs of surveillance footage and incidents for record-keeping.
  • Collaborated with team members to enhance response protocols during security breaches.
  • Adapted quickly to changing situations, ensuring effective surveillance coverage at all times.
  • Demonstrated excellent multitasking abilities while managing multiple screens simultaneously without compromising attention to detail or situational awareness.
  • Answering the control phone and deal with all incoming emails.

Front of House Officer

ISS Facility Services/ Goldman Sachs International
11.2020 - 12.2024
  • Developed and implemented operational procedures to enhance efficiency and workflow consistency.
  • Collaborated with cross-functional teams to streamline project execution and achieve organizational goals.
  • Analyzed data trends to identify process improvements and optimize resource allocation.
  • Trained team members on best practices, fostering a culture of continuous improvement and accountability. High profile client whom provide constant
    training and refreshment on MAA training, First Aid, Fire Safety, SOP, written scenarios, post checks to help and protect up to 10,000 employees in any given
    situation.
  • Provide excellent Customer Service to client and visitor


Project Officer

ISS/ Goldman Sachs International
11.2018 - 11.2020
  • Assisted project planning and execution, ensuring alignment with organizational goals and timelines.
  • Collaborated with cross-functional teams to streamline processes and enhance project delivery efficiency.
  • Implemented risk management strategies to identify potential issues and mitigate impacts on project outcomes.
  • Sign in contractors at the permit desk by carefully checking for permit validation.
  • Pro-actively ensuring the protection of premises and assets.
  • Perform First Aid to contractors and colleague,

Corporate/ Front of House/ Helpdesk Operator

Guarding UK
12.2015 - 09.2018
  • Operated security systems and monitored surveillance equipment to ensure safety protocols were followed.
  • Conducted regular patrols to deter unauthorized access and maintain a secure environment.
  • Responded promptly to incidents and emergencies, coordinating with law enforcement when necessary.
  • Trained new personnel on operational procedures and safety standards to enhance team effectiveness.
  • Collaborated with management to develop and enforce security policies tailored to client needs.
  • Handling incoming incidents report via the phone or email promptly and effectively. also booking On and Off Security staff across the UK via time-gate.

Education

No Degree - Access To Higher Education

Whaltham Forest College
London
09-2015

Diploma Level 2 - Level 3 - Business Administration

Wesminster Kingsway College
London Victoria
09-2013

Skills

  • CCTV camera operations
  • Several screen monitoring
  • Incident reporting
  • First Aider
  • Fire Safety Officer
  • Access control systems
  • Fire alarm operator
  • Facility surveillance
  • Honest and dependable
  • Team player
  • Attentive and observant
  • Customer service
  • Ground patrol

Travelling, reading and keeping fit.

I enjoy travelling to visit family and friends, while reading help sharping my memory I also like to run and go to the gym at least twice a week,

Languages

French
Intermediate (B1)

Timeline

CCTV Operator

Historic Royal Palaces
12.2024 - Current

Front of House Officer

ISS Facility Services/ Goldman Sachs International
11.2020 - 12.2024

Project Officer

ISS/ Goldman Sachs International
11.2018 - 11.2020

Corporate/ Front of House/ Helpdesk Operator

Guarding UK
12.2015 - 09.2018

No Degree - Access To Higher Education

Whaltham Forest College

Diploma Level 2 - Level 3 - Business Administration

Wesminster Kingsway College

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