Yeukai Jacqueline B. Mandaza
Enfield
Summary
Dedicated professional with extensive expertise in personal care, elderly care, and disability support. Strong skills in communication, empathy, and problem-solving ensure high-quality patient safety and effective care plan management. Proficient in manual handling, medication administration, and safeguarding practices, with a focus on enhancing patient well-being. Experienced in menu planning and cost reduction, leveraging fine-dining expertise to improve service delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Care assistant
Chiltern Housing and Support
High Wycombe, Buckinghamshire
2023.12 - Current
- Enhanced patient experience by delivering excellent service and addressing family concerns promptly.
- Ensured a safe and welcoming environment through diligent maintenance of cleanliness and order.
- Improved communication dynamics between patients and healthcare professionals, fostering a culture of trust and understanding.
Healthcare Assistant
Kincare Health Solutions
Edinburgh, Scotland
2023.07 - 2023.11
- Helping Service Users to get organised, plan their day, clean, meals, & companionship.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Assisted in all aspects of personal care, retaining comfort and dignity.
Head Chef
The Coffee Club
Abu Dhabi, United Arab Emirates
2017.02 - 2022.06
- - Monitored line processes to maintain consistency in quality, quantity and presentation.
- - Restocking goods.
- - Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- - Maintained well-organized mise en place to keep work consistent.
- - Created recipes and prepared advanced dishes.
- - Developed kitchen staff through training, disciplinary action and performance reviews.
- - Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
- - Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Trained junior staff for optimal performance and skill development.
- Fostered a positive work environment, boosted team morale.
- Oversaw quality control measures, maintained consistency across all dishes served.
Sous Chef
Maestro Restaurant & Bar
Harare, Zimbabwe
2015.12 - 2017.01
- Provided feedback on dishes' taste and visual appeal before service offering an optimal culinary experience.
- Delegated tasks to junior chefs for efficient kitchen operations.
- Supervised daily food prep operations, ensuring consistency across all dishes served.
- Ensured quality control with strict adherence to hygiene regulations.
Trainee
Troutbeck Resort
Harare
2014.12 - 2015.02
Education
Food Preparation & Cooking
School of Culinary
Harare, Zimbabwe 2023.07 - 2026.03
NVQ Level 3 - adult social care
CMI
Enfield 2025.10 -
Skills
- Performance Assessments Personal Care Empathy Communication
- Great-Listener Administrative Tasks Optimistic Meal Preparation
- Punctual Organised Quick Thinker Problem-Solving
- Adaptable Reliability Independent Perceptive Patient
- Menu Planning Cost Reduction Fine-dining Expertise
- Employee Training & Development Kitchen Management
- Equipment Maintenance Food Plating & Presentation Recipes & Menu Planning
- Meal preparation aptitude
- Bathing and dressing assistance
- Manual handling certification
- Patient safety training
- Epilepsy management awareness
- Personal care plan execution
- First Aid
- Elderly care
- Personal care assistance
- Safeguarding knowledge
- Housekeeping
- Dementia awareness
- Activities of Daily Living
- Medication Administration
- Disability Care
- Care plan management
- Manual handling training
- Medicine dispensing
- Prescription administration
Certification
- Strategic Thinking Care Courses
- 1. First Aid
- 2. Food Hygiene
- 3. Health & Safety
- 4. Infection Control
- 5. Manual Handling
- 6. Medication Awareness
- 7. Fire Awareness
- 8. Dementia Awareness
- 9. Adult Support & Protection
- 10. Autism Awareness
- 11. C.O.S.H.H.
- 12. Corona Virus Awareness
- Kincare Health Solutions
- Edinburgh, Scotland
- Mar 2023
References
- Tatenda, Buhera, buhera.7@gmail.com, (44) 77074 59896, Stone House Care Ltd
- Girish, Tiwari, Area Kitchen Manager, (97) 15064 77294, Liwa Minor
- Ben, Nyaumwe, (263) 777 284 624, Maestro Restaurant
References
References available upon request.
Timeline
NVQ Level 3 - adult social care
CMI
2025.10 -
Care assistant
Chiltern Housing and Support
2023.12 - Current
Food Preparation & Cooking
School of Culinary
2023.07 - 2026.03
Healthcare Assistant
Kincare Health Solutions
2023.07 - 2023.11
Head Chef
The Coffee Club
2017.02 - 2022.06
Sous Chef
Maestro Restaurant & Bar
2015.12 - 2017.01
Trainee
Troutbeck Resort
2014.12 - 2015.02