Summary
Overview
Work History
Education
Skills
Timeline
Generic

Borsa Thamsuhang

student
Staines-upon-Thames

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Retail Assistant

Primark
White City
07.2023 - Current
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Retail Assistant

Cotton On
Hong Kong
06.2022 - 03.2023
  • Fielded customer questions to share information about products, availability, and pricing.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Team Member

Pret A Manger
Hong Kong
09.2021 - 06.2022
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong cooperative relationships with coworkers and managers.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Recommended products based on solid understanding of individual customer needs and preferences.

waitress

Resto
Hong Kong
07.2019 - 09.2019
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.

Education

Bachelor of Arts - Fashion Designs

Technological and Higher Educational Institute
Hong Kong
09/2020 - 12/2022

Diploma of Higher Education - Nursing

West London College
Hammersmith
09/2023 -

Skills

Retail transactions processing

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Timeline

Retail Assistant

Primark
07.2023 - Current

Retail Assistant

Cotton On
06.2022 - 03.2023

Team Member

Pret A Manger
09.2021 - 06.2022

waitress

Resto
07.2019 - 09.2019

Bachelor of Arts - Fashion Designs

Technological and Higher Educational Institute
09/2020 - 12/2022

Diploma of Higher Education - Nursing

West London College
09/2023 -
Borsa Thamsuhangstudent