Boris Marco Udovita
London,Greater London
Summary
Highly motivated and competitive person, with excellent business and leadership skills, being very passionate and knowledgeable about hospitality, having an experience over 15 years in the industry.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Assistant General Manager
The Anthologist (by Drake & Morgan)
London , Greater London
09.2023 - 03.2025
- Analysed sales figures and forecast future sales to maximise profitability and efficiency.
- Forecast sales, complete and manage sales & labour , also profit & loss statement.
- Cooperating with the general manager, and assisting with anything from project planning to staff management.
- Oversaw daily operations, including opening and closing procedures, to maintain restaurant standards.
- Manage and work along side the team during shifts.
- Recruit and hire new candidates for specific roles.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Ensuring company policies and procedures are followed.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedbacks.
- Work close with the sales team to ensure the goals and targets are achieved.
- Weekly trainings on food and beverages.
Assistant General Manager
Vinoteca Restaurant (Kings Cross)
London
02.2018 - 08.2023
- Supporting general manager with financial responsibility for the restaurant, ensuring sales are maximised, margin and profit targets achieved and statutory.
- Acting as General Manager for 3 month period.
- Operational Cost, Control Expanses, Minimise waste.
- Supporting and working along side the team during service.
- Oversaw daily operations, making sure that the high standards are in place.
- Recruit and hire new candidates for specific roles.
- Daily / Weekly Briefings
- Daily trainings on important keys of service.
- Guest email response on positive or negative feedbacks.
- Managers & Supervisors development in order to progress within the company.
- Weekly Payroll
- Weekly Rota
- Handling Cash / Banking on weekly basis
- Dealing with suppliers, closing invoices.
- Licensing & Council ( Kings Cross Estate)
- Stocktake, ordering beverages, making sure drinks GP was always reached.
- Approving and organising staff holidays.
- Perform other duties as assigned by General Manager/ Operational Manager.
Assistant Manager
Benugo BFI, Southbank
London, Greater London
12.2017 - 02.2018
- Supervisors/Waiters/ Runners/ Bartenders Development
- Weekly Training
- Staff Uniform/ Grooming Standards
- Monitoring Inventory Beverages
- Creating a positive work environment for staff and encouraging their career development.
- Place Stock Orders.
- Ensuring that quality standards are met.
- Provide an exceptional customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Rota
- Facilitated smooth shift transitions by maintaining clear, detailed shift communication sheets.
- Resolved complaints to achieve full customer satisfaction.
Head Waiter/ Supervisor
Benugo BFI, Southbank
London
11.2015 - 12.2016
- Provide exceptional customer service and lead staff to do the same.
- Conducted daily briefings with team to discuss menu items, allergies, and customer preferences.
- Training, and managing restaurant staff.
- Collaborate with management to develop and implement strategies to improve restaurant performance and profitability.
- Perform other duties as assigned by management.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Resolving costumer complaints.
Education
Diploma of Higher Education - Business Management
Faculty of Economics and Business Administration
Timisoara, Romania 10.2011 - 07.2015
Skills
- Communication Skills
- Teamwork
- Leadership
- Organisation
- Adaptability
- Customer Service
- Problem Solving
- Attention to Details
- Hard Working
- Operations Management
- Financial analysis
- P&L Oversight
- Sales forecasting
- P&L management
- Expert wine pairings
- Financial acumen
Languages
Romanian
Native language
English
Proficient (C2)
Romanian
Native
Certification
- Personal License
- WSET Level 2 Award in Wines
- Fire Marshal Certificate
- Health & Safety Certificate
Hobbies And Interest
- Investing / Stock trading
- Reading
- Cooking
- Sports
- Travelling
- Learning new cultures
- Music
- Walking
Timeline
Assistant General Manager
The Anthologist (by Drake & Morgan)
09.2023 - 03.2025
Assistant General Manager
Vinoteca Restaurant (Kings Cross)
02.2018 - 08.2023
Assistant Manager
Benugo BFI, Southbank
12.2017 - 02.2018
Head Waiter/ Supervisor
Benugo BFI, Southbank
11.2015 - 12.2016
Diploma of Higher Education - Business Management
Faculty of Economics and Business Administration
10.2011 - 07.2015
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