Bonnie Ryan-Waight
Maidstone
Summary
Experienced and reliable hospitality professional with strong communication and problem-solving skills.
Skilled in guest relations, query resolution, and creating a welcoming atmosphere. Adaptable, quick to
learn, and committed to delivering exceptional service in fast-paced environments. Proven team player
who contributes to smooth operations and a positive workplace culture, while also comfortable working
independently.
Overview
2
2
Languages
4
4
years of post-secondary education
10
10
years of professional experience
Work history
Sales assistant/Management Trainer
HMV
Maidstone, Kent
2022.11 - Current
- Guided customers to their inquiries by leveraging expertise in store and online stock, as well as cultural trends.
- Gained knowledge in stock transfers, security, daily sales, targets, general operations, and logistics.
- Responded to customer complaints, diffusing tension and reporting feedback to supervisors for service delivery improvement.
- Maintained high levels of product knowledge through research and personal interests.
Front of House Management Trainer
Wagamama
Maidstone
2020.12 - 2025.03
- Adapted to dynamic workplace demands while managing training responsibilities.
- Tailored training plans to accommodate diverse trainee personalities while ensuring adherence to structure.
- Trained at both North and South branches of Gatwick Airport.
- Initiated transition to front-of-house manager role.
Horticultural Apprentice
Waterperry gardens
Oxford, Oxfordshire
2018.06 - 2019.02
- Operated continuously throughout the year, facing challenging weather conditions.
- Acquired extensive and diverse gardening expertise.
- Collaborated in a prestigious garden demanding excellence.
- Shadowed supervisor and senior staff to learn a wide variety of simple and complex techniques.
Waitress / Senior Training for Management
Bill’s
Maidstone
2016.09 - 2018.12
- Utilised feedback from mystery diners and TripAdvisors to broaden knowledge and skills.
- Facilitated training and support for new employees at Oxford and Brighton locations during Eat Out to Help Out.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Worked in waiting, bar, and Host positions requiring adaptability and fluidity in the workplace.
Lighting/sound technician and events management
Revelation
Ashford
2016.02 - 2016.09
- Coordinated venue setup and event scheduling to guarantee seamless execution.
- Acquired expertise in configuring Allen & Heath mixing console and full lighting rig.
- Worked in partnership with acclaimed groups like Villagers, The Staves, and Low.
Education
Level 3 BTEC - Music Technology
Ashford College
Ashford, Kent 2014.09 - 2016.06
Master of Arts - Music Production/Sound Engineering
Pointblank Music School
London 2025.10 - 2028.06
Skills
- Employee training
- Team collaboration
- Adaptable communication
- Quality assurance
- Patience under pressure
- Coffee machinery operation
- Draft system use
- Stock rotation practices
- Comfortable with late hours
- Bartending
Affiliations
Music Production, Sound Engineering, Live music and events, Cinephile
Languages
German
Elementary
Russian
Beginner
Timeline
Master of Arts - Music Production/Sound Engineering
Pointblank Music School
2025.10 - 2028.06
Sales assistant/Management Trainer
HMV
2022.11 - Current
Front of House Management Trainer
Wagamama
2020.12 - 2025.03
Horticultural Apprentice
Waterperry gardens
2018.06 - 2019.02
Waitress / Senior Training for Management
Bill’s
2016.09 - 2018.12
Lighting/sound technician and events management
Revelation
2016.02 - 2016.09
Level 3 BTEC - Music Technology
Ashford College
2014.09 - 2016.06