Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
Generic

Bonnie Harden

Rainham,Kent

Summary

Professional and approachable, with excellent communication and organisational skills that ensure smooth operations and positive patient interactions. Proficient in managing appointments and handling confidential information with attention to detail.

Overview

3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Head dental receptionist

New Ash Green Dental and Aesthetics
New Ash Green , Kent
03.2024 - Current
  • Enhanced patient experience by providing warm, friendly service.
  • Collaborated closely with dental team for smooth daily operations.
  • Coordinated reminders for upcoming appointments to reduce missed visits.
  • Handled phone calls, resulting in effective communication with clients.
  • Resolved patient queries with professionalism and patience, enhancing customer service experience.
  • Managed appointment bookings for efficient clinic operations.

Administrative assistant

SBS
Wrotham, Kent
02.2023 - 03.2024
  • Improved customer satisfaction through prompt response to email and phone queries.
  • Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
  • Arranged filing systems for easy use and retrieval by personnel.
  • Organised client meetings.
  • Performed bookkeeping tasks, including invoicing and expense tracking.
  • Supported accurate record-keeping with proficient data entry skills.

Dental receptionist

Sevenoaks Dental and Implant centre
Sevenoaks, Kent
05.2022 - 02.2023
  • Welcomed new patients warmly, fostering a friendly clinic atmosphere.
  • Handled phone calls, resulting in effective communication with clients.
  • Liaised effectively between dentist and patients for clear communication.
  • Streamlined administrative processes for improved office efficiency.
  • Processed payments.
  • Accurately updated patient records using SOE.

Events assistant

Diamond cut events
Sevenoaks, Kent
01.2022 - 05.2022
  • Assisted guests during the event, enhancing overall experience and satisfaction.
  • Conducted research on potential venues to identify suitable options.
  • Worked closely with vendors to ensure quality of service and products delivered at events.
  • Coordinated event setup, ensuring professional presentation.
  • Helped catering teams with food running and guest services to meet team goals.
  • Processed admission payments and issued tickets to guests.
  • Met tight deadlines whilst handling multiple tasks simultaneously without compromising on quality or detail accuracy.

Education

Diploma of Higher Education - Fashion design

West Kent college
Tonbridge, Kent
08.2020 - 05.2022

GCSEs -

Knoll academy
Sevenoaks, Kent
09.2016 - 09.2020

Skills

  • Data entry accuracy
  • Time management expertise
  • Telephone system operations
  • Customer Service
  • Team player
  • Microsoft office suite proficiency
  • Social media platform usage

Certification

Customer service diploma with communication skills and conflict management.

References

References available upon request.

Timeline

Head dental receptionist

New Ash Green Dental and Aesthetics
03.2024 - Current

Administrative assistant

SBS
02.2023 - 03.2024

Dental receptionist

Sevenoaks Dental and Implant centre
05.2022 - 02.2023

Events assistant

Diamond cut events
01.2022 - 05.2022

Diploma of Higher Education - Fashion design

West Kent college
08.2020 - 05.2022

GCSEs -

Knoll academy
09.2016 - 09.2020

Similar Profiles

Create profile
Bonnie Harden