BONITA MARSHALL
Summary
Accomplished professional with expertise in office management and document preparation, leveraging technical skills in MS Office Suite, database management, and legal software such as Clio. Demonstrates strong capabilities in records and data management, financial oversight, and policy development. Adept at event planning and diary management, with a proven track record of effective cross-functional collaboration and leadership. Possesses excellent communication and interpersonal skills, complemented by the ability to multitask efficiently. Career aspirations include advancing within a dynamic organisation to further develop leadership skills while contributing to operational excellence.
Overview
10
10
years of professional experience
Work history
Office Manager (via Recruitment Agency)
Temporary Placement & Professional Development
2024.09 - 2025.12
- Completed a temporary Office Manager assignment within a legal practice, followed by a period of structured professional development to strengthen operational, compliance, HR, and business-support skills
Office Manager
Kristina Zanic Consultants Ltd
2024.04 - 2024.09
- Startup Operations & Global Liaison: Launched operations for an interior design startup, establishing all office infrastructure and liaising with the Dubai head office to ensure international alignment.
- Finance & Compliance: Managed HMRC PAYE compliance, payroll collaboration, supplier contract negotiations, and oversight of private medical insurance schemes.
- HR & People Management: Led the full HR lifecycle, including recruitment onboarding, performance reviews, and management of annual leave and absences.
- Business Administration: Directed daily office functions, including building maintenance, petty cash, expenses, and the maintenance of ISO-compliant filing systems.
- Technical & Executive Support: Coordinated IT support, managed complex meeting schedules, and provided professional first-point-of-contact service for all enquiries.
Office Manager
MESH Construction Consultancy
2022.06 - 2023.10
- Financial Operations: Directed the end-to-end finance function, including client invoicing, debt recovery, purchase orders, and company expense auditing.
- Performance Analysis: Collaborated with senior management to analyse weekly timesheet data, driving resource planning and budgetary efficiency.
- Compliance & Administration: Maintained the ISO quality management system for industry compliance while overseeing facility management and data-compliant filing systems.
- Employee Relations: Managed HR documentation, including annual leave and personnel records, and co-led client-facing corporate events with the marketing team.
Personal Sabbatical
2020.01 - 2022.05
- Successfully managed a dual-focus sabbatical during the pandemic, prioritising physical wellbeing and mental resilience through dedicated fitness goals and community-focused projects. This period of self-directed structure ensured a motivated and high-energy return to the professional environment.
Executive Assistant/Office Manager
Marine Capital Limited
2018.05 - 2019.05
- Executive Support: Provided high-level support to the Managing Director, including complex diary management, email prioritisation, and international travel logistics.
- Operations & Facilities: Oversaw total office maintenance, supplier management, and the preparation of high-stakes client presentations.
- Systems Management: Maintained CRM records via Salesforce and Outlook, ensuring data accuracy for executive contacts and business development.
- Finance & HR: Administered company expenses and processed invoices while managing HR records for staff leave and absences.
Office Administrator/PA
Harding Chartered Surveyors
2016.04 - 2018.04
- Practice Support: Managed complex surveyor diaries and scheduled building inspections with estate agents to ensure optimal field efficiency.
- Document Production: Produced high-quality survey reports, drafted client communications, and served formal party wall notices.
- Financial Administration: Drafted invoices, processed client payments, and led debt collection efforts to maintain healthy cash flow.
- Operational Oversight: Maintained both electronic and paper filing systems, conducted Land Registry searches, and managed all office supplies and mail correspondence.
Practice Manager
Legis Chambers
2015.07 - 2016.02
- Practice Management: Optimized counsel workloads and diaries, ensuring efficient case allocation through targeted legal research.
- Financial Recovery: Negotiated and collected client fees, drafted fee notes, and managed the production of client care letters to ensure commercial stability.
- Client Relations: Served as the primary liaison for instructing solicitors and clients, resolving complex complaints to maintain high service standards.
Education
BVC (Bar Vocational Course), Postgraduate Diploma - Professional and Legal Skills
The City Law School
LondonLLB Honours - Degree in Law
Birkbeck College, University of London
Skills
- Technical Skills:
- MS Office Suite
- Database Management
- Clio Legal Software
- Bright HR Software
- Thirdfort Software
- Touch Typing (60wpm)
- Core Skills:
- Office Management
- Document Preparation
- Records Management
- Data Management
- Financial Management
- Policy Development
- Event Planning
- Soft Skills:
- Communication
- Multi-tasking
- Interpersonal Skills
- Cross-functional Collaboration
- Diary Management
- Leadership
Accomplishments
- 15+ Years of Office Management Excellence: Demonstrated a long-term track record of excellence in overseeing office operations, staff coordination, and administrative strategy across legal, construction, and consultancy sectors.
- End-to-End Operational Launch: Spearheaded the full operational setup for a startup interior design firm, establishing supplier contracts, HR frameworks, financial compliance (HMRC/PAYE), and office infrastructure from the ground up.
- Strategic Financial & Quality Management: Enhanced organisational efficiency by managing complex invoicing cycles, debt recovery, and payroll, while maintaining ISO quality management systems to ensure industry compliance.
- High-Level Executive Partnership: Served as a key administrative partner to Managing Directors and Chairmen, overseeing complex international travel logistics, multi-site communication (UK/Dubai), and sensitive diary management.
- Legal & Compliance Proficiency: Applied a Postgraduate Diploma in Legal Skills to manage practice workloads, conduct legal research, and ensure rigorous data management and policy adherence.
- Foundational Professionalism in Finance & Retail: Developed a core professional foundation in high-stakes environments, including serving as a Receptionist for Insurance and Reinsurance brokers and delivering world-class customer service as a Sales Consultant at Harrods.
Timeline
Office Manager (via Recruitment Agency)
Temporary Placement & Professional Development
2024.09 - 2025.12
Office Manager
Kristina Zanic Consultants Ltd
2024.04 - 2024.09
Office Manager
MESH Construction Consultancy
2022.06 - 2023.10
Personal Sabbatical
2020.01 - 2022.05
Executive Assistant/Office Manager
Marine Capital Limited
2018.05 - 2019.05
Office Administrator/PA
Harding Chartered Surveyors
2016.04 - 2018.04
Practice Manager
Legis Chambers
2015.07 - 2016.02
LLB Honours - Degree in Law
Birkbeck College, University of London
BVC (Bar Vocational Course), Postgraduate Diploma - Professional and Legal Skills
The City Law School