Summary
Overview
Work history
Education
Skills
Timeline
Generic

Bongani Bydon Longwe

Lusaka, Zambia

Summary

Dedicated professional with a strong foundation in customer service and communication, complemented by skills in report writing and basic IT. Demonstrates leadership and a goal-oriented approach, consistently delivering results through hard work and effective teamwork. Committed to leveraging these competencies to drive success in future roles.

Overview

5
5
years of professional experience

Work history

Temporary Customer Service Representative

Energas
Leeds, West Yorkshire
2026.03 - 2026.05
  • Raised Consumable orders via phone calls and emails from prospective and current customers.
  • Determined the need of each contact to achieve the best resolution.
  • Handled all calls in compliance with all the appropriate regulatory requirements outlined by the Standard Operating Procedures (SOPs).
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with varying questions using product knowledge and service expertise.

Temporary Post Room Administrator

Ricoh Ltd
Leeds, West Yorkshire
2025.11 - 2026.01
  • Opened and processed incoming mail in line with confidentiality and data protection procedures.
  • Carried out general administrative duties, including data entry, filing, and updating internal systems.
  • Ensured all mail was handled securely and efficiently in accordance with company policies.
  • Worked closely with team members to maintain smooth daily mailroom operations.
  • Maintained a clean, organised, and compliant working environment at all times.

Store Member

The Entertainer
Leeds, West Yorkshire
2025.11 - 2026.01
  • Delivered outstanding customer service by prioritising customers and creating a positive, engaging shopping experience.
  • Developed strong product knowledge to confidently advise customers, recommend suitable products, and promote add-on sales.
  • Maintained merchandising standards in line with company guidelines, ensuring shelves and displays were well presented at all times.

Night Parcel Sorter

First Call Contract Services
Birmingham, West Midlands
2024.11 - 2024.12
  • Assisted with the manual unloading of vehicles and loading them with sorted parcels.
  • Sorted parcels efficiently into designated areas based on destination, often using a conveyor belt system.
  • Accurately scanned parcels to verify their destination and maintain records using handheld scanners.

Warehouse Operative

Adecco- Adtran
York, Yorkshire
2023.06 - 2023.08
  • Managed order picking, packing, and shipping within tight deadlines.
  • Processed orders and updated software systems to streamline operations.
  • Collaborated with a team to improve workflow efficiency.

Customer Service Intern

Xtenda Limited Finance (Zambia)
2021.06 - 2021.08
  • Managed client data and created efficient reporting systems.
  • Assisted government officials with loan applications and managed customer communications.
  • Enhanced customer service skills through direct client interactions.

Education

BSc (Hons) - Business and Management

Aston University
Birmingham

Highfield Level 2 Certificate - Warehousing and Storage Principles

A- Levels - Psychology, Business and History

Chengelo Secondary School, Zambia

Completed 10 IGCSE’s - Mathematics and English Language

Chengelo Secondary School, Zambia

Skills

  • Customer Service
  • Report Writing
  • Basic IT skills
  • Communication
  • Leadership
  • Goal- Oriented
  • Hardworking

Timeline

Temporary Customer Service Representative

Energas
2026.03 - 2026.05

Temporary Post Room Administrator

Ricoh Ltd
2025.11 - 2026.01

Store Member

The Entertainer
2025.11 - 2026.01

Night Parcel Sorter

First Call Contract Services
2024.11 - 2024.12

Warehouse Operative

Adecco- Adtran
2023.06 - 2023.08

Customer Service Intern

Xtenda Limited Finance (Zambia)
2021.06 - 2021.08

Highfield Level 2 Certificate - Warehousing and Storage Principles

BSc (Hons) - Business and Management

Aston University

A- Levels - Psychology, Business and History

Chengelo Secondary School, Zambia

Completed 10 IGCSE’s - Mathematics and English Language

Chengelo Secondary School, Zambia
Bongani Bydon Longwe