Bongani Bydon Longwe
Lusaka, Zambia
Summary
Dedicated professional with a strong foundation in customer service and communication, complemented by skills in report writing and basic IT. Demonstrates leadership and a goal-oriented approach, consistently delivering results through hard work and effective teamwork. Committed to leveraging these competencies to drive success in future roles.
Overview
5
5
years of professional experience
Work history
Temporary Customer Service Representative
Energas
Leeds, West Yorkshire
2026.03 - 2026.05
- Raised Consumable orders via phone calls and emails from prospective and current customers.
- Determined the need of each contact to achieve the best resolution.
- Handled all calls in compliance with all the appropriate regulatory requirements outlined by the Standard Operating Procedures (SOPs).
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
Temporary Post Room Administrator
Ricoh Ltd
Leeds, West Yorkshire
2025.11 - 2026.01
- Opened and processed incoming mail in line with confidentiality and data protection procedures.
- Carried out general administrative duties, including data entry, filing, and updating internal systems.
- Ensured all mail was handled securely and efficiently in accordance with company policies.
- Worked closely with team members to maintain smooth daily mailroom operations.
- Maintained a clean, organised, and compliant working environment at all times.
Store Member
The Entertainer
Leeds, West Yorkshire
2025.11 - 2026.01
- Delivered outstanding customer service by prioritising customers and creating a positive, engaging shopping experience.
- Developed strong product knowledge to confidently advise customers, recommend suitable products, and promote add-on sales.
- Maintained merchandising standards in line with company guidelines, ensuring shelves and displays were well presented at all times.
Night Parcel Sorter
First Call Contract Services
Birmingham, West Midlands
2024.11 - 2024.12
- Assisted with the manual unloading of vehicles and loading them with sorted parcels.
- Sorted parcels efficiently into designated areas based on destination, often using a conveyor belt system.
- Accurately scanned parcels to verify their destination and maintain records using handheld scanners.
Warehouse Operative
Adecco- Adtran
York, Yorkshire
2023.06 - 2023.08
- Managed order picking, packing, and shipping within tight deadlines.
- Processed orders and updated software systems to streamline operations.
- Collaborated with a team to improve workflow efficiency.
Customer Service Intern
Xtenda Limited Finance (Zambia)
2021.06 - 2021.08
- Managed client data and created efficient reporting systems.
- Assisted government officials with loan applications and managed customer communications.
- Enhanced customer service skills through direct client interactions.
Education
BSc (Hons) - Business and Management
Aston University
BirminghamHighfield Level 2 Certificate - Warehousing and Storage Principles
A- Levels - Psychology, Business and History
Chengelo Secondary School, Zambia
Completed 10 IGCSE’s - Mathematics and English Language
Chengelo Secondary School, Zambia
Skills
- Customer Service
- Report Writing
- Basic IT skills
- Communication
- Leadership
- Goal- Oriented
- Hardworking
Timeline
Temporary Customer Service Representative
Energas
2026.03 - 2026.05
Temporary Post Room Administrator
Ricoh Ltd
2025.11 - 2026.01
Store Member
The Entertainer
2025.11 - 2026.01
Night Parcel Sorter
First Call Contract Services
2024.11 - 2024.12
Warehouse Operative
Adecco- Adtran
2023.06 - 2023.08
Customer Service Intern
Xtenda Limited Finance (Zambia)
2021.06 - 2021.08
Highfield Level 2 Certificate - Warehousing and Storage Principles
BSc (Hons) - Business and Management
Aston University
A- Levels - Psychology, Business and History
Chengelo Secondary School, Zambia
Completed 10 IGCSE’s - Mathematics and English Language
Chengelo Secondary School, Zambia