Boluwatife Ajibola
Dedham,Essex
Summary
I am a compassionate and empathetic person with strong communication and multitasking skills, experienced in resolving customers complaints with company's guidelines and own initiative. I am also a highly capable Personal Assistant skilled at prioritizing tasks with ease. Bringing several years of experience supporting executives with high-stress and high-profile careers.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Administrative assistant/Personal Assistant
Kids are Talented
Lagos, Nigeria
01.2024 - 05.2024
- Wrote professional letters, emails and memoranda for business communication.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Professionally greeted clients and delivered friendly, knowledgeable assistance.
- Screened and directed incoming phone calls and distributed correspondence effectively.
- Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
Administrative assistant/Receptionist
WadVault photography
Lagos, Nigeria
07.2023 - 12.2023
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Kept and maintained accurate filing system for preservation of office information.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Provided printing, photocopying scanning support to colleagues.
- Arranged filing systems for easy use and retrieval by personnel.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Acted as main contact for staff and clients.
- Took initiative to self-assign administrative tasks in line with company policy to maximise impact.
- Processed new customer orders, coordinated related documentation and adjusted account balances.
- Organised travel and accommodations arrangements within assigned budgets.
Customer service representative
Data Clinc Nigeria Limited (MTN)
Lagos, Nigeria
06.2021 - 04.2022
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
Education
Bachelor of Business Administration - Accounting&Financial management
University of Sunderland, London
Canary Wharf, Tower Hamlets 05.2024 -
Higher National Diploma - Accounting
Rufus Giwa Polytechnic,Owo
Ondo state/Nigeria 10.2017 - 11.2019
Skills
- Microsoft Office
- Excel proficiency
- Customer Service
- Leadership skills
- Product knowledge
- Product demonstrations
- Order processing
- Logistical planning
- Face-to-face selling
- Client service
- Records management
- Teamwork and collaboration
- Problem solving strength
- Visiting customer locations
- Customer rapport
- Product and service knowledge
Affiliations
- Smiling
- Singing
Certification
- Transformational customer experience issued by NLP limited (Sterling bank)
- Foundations of User Experience: Coursera learning
- Designing irresistible Interfaces for Grand user Experience.
References
References available upon request.
Timeline
Bachelor of Business Administration - Accounting&Financial management
University of Sunderland, London
05.2024 -
Administrative assistant/Personal Assistant
Kids are Talented
01.2024 - 05.2024
Administrative assistant/Receptionist
WadVault photography
07.2023 - 12.2023
Customer service representative
Data Clinc Nigeria Limited (MTN)
06.2021 - 04.2022
Higher National Diploma - Accounting
Rufus Giwa Polytechnic,Owo
10.2017 - 11.2019
- Transformational customer experience issued by NLP limited (Sterling bank)
- Foundations of User Experience: Coursera learning
- Designing irresistible Interfaces for Grand user Experience.
Similar Profiles
Mica WalcottMica Walcott
Realtor at Talented 10thRealtor at Talented 10th
Marie Zaki AbdeilmasehMarie Zaki Abdeilmaseh
Business Manager at Talented Care PTY LTDBusiness Manager at Talented Care PTY LTD
Yujia LiuYujia Liu
RESIDENT ASSISTANT at Johns Hopkins Center for Talented YouthRESIDENT ASSISTANT at Johns Hopkins Center for Talented Youth