Boluwatife Ajibola
Dedham,Essex
Summary
I am a compassionate and empathetic person with strong communication and multitasking skills, experienced in resolving customers complaints with company's guidelines and own initiative. I am also a highly capable Personal Assistant skilled at prioritizing tasks with ease. Bringing several years of experience supporting executives with high-stress and high-profile careers.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Administrative assistant/Personal Assistant
Kids are Talented
Lagos , Nigeria
2024.01 - 2024.05
- Wrote professional letters, emails and memoranda for business communication.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Professionally greeted clients and delivered friendly, knowledgeable assistance.
- Screened and directed incoming phone calls and distributed correspondence effectively.
- Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
Administrative assistant/Receptionist
WadVault photography
Lagos , Nigeria
2023.07 - 2023.12
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Kept and maintained accurate filing system for preservation of office information.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Provided printing, photocopying scanning support to colleagues.
- Arranged filing systems for easy use and retrieval by personnel.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Acted as main contact for staff and clients.
- Took initiative to self-assign administrative tasks in line with company policy to maximise impact.
- Processed new customer orders, coordinated related documentation and adjusted account balances.
- Organised travel and accommodations arrangements within assigned budgets.
Customer service representative
Data Clinc Nigeria Limited (MTN)
Lagos , Nigeria
2021.06 - 2022.04
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
Education
Bachelor of Business Administration - Accounting&Financial management
University of Sunderland, London
Canary Wharf, Tower Hamlets 2024.05 -
Higher National Diploma - Accounting
Rufus Giwa Polytechnic,Owo
Ondo state/Nigeria 2017.10 - 2019.11
Skills
- Microsoft Office
- Excel proficiency
- Customer Service
- Leadership skills
- Product knowledge
- Product demonstrations
- Order processing
- Logistical planning
- Face-to-face selling
- Client service
- Records management
- Teamwork and collaboration
- Problem solving strength
- Visiting customer locations
- Customer rapport
- Product and service knowledge
Affiliations
- Smiling
- Singing
Certification
- Transformational customer experience issued by NLP limited (Sterling bank)
- Foundations of User Experience: Coursera learning
- Designing irresistible Interfaces for Grand user Experience.
References
References available upon request.
Timeline
Bachelor of Business Administration - Accounting&Financial management
University of Sunderland, London
2024.05 -
Administrative assistant/Personal Assistant
Kids are Talented
2024.01 - 2024.05
Administrative assistant/Receptionist
WadVault photography
2023.07 - 2023.12
Customer service representative
Data Clinc Nigeria Limited (MTN)
2021.06 - 2022.04
Higher National Diploma - Accounting
Rufus Giwa Polytechnic,Owo
2017.10 - 2019.11
- Transformational customer experience issued by NLP limited (Sterling bank)
- Foundations of User Experience: Coursera learning
- Designing irresistible Interfaces for Grand user Experience.
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