BOLAJI DANIEL AKINNIRAN
Manchester,Salford
Summary
Highly motivated and empathetic Customer Care professional with a strong background in delivering excellent service across diverse industries. Skilled in handling customer inquiries, resolving issues promptly, and maintaining positive client relationships. Known for clear communication, patience, and a solution-focused mindset. Adept at using CRM systems, managing high call volumes, and supporting customer retention through professionalism and personalized care. Committed to ensuring a seamless and satisfying customer experience.
Overview
3
3
years of professional experience
Work history
CUSTOMER CARE
DABSTAR CONSULTANCY LIMITED
MANCHESTER, GREATER MANCHESTER
05.2025 - Current
•Provide accurate information about services and processes.
•Schedule and manage appointments with consultants.
•Follow up on client inquiries and pending issues.
•Maintain detailed and up-to-date client records.
•Resolve complaints or escalate issues appropriately.
•Build and maintain strong client relationships.
Senior Customer Relation Officer
Lake Jason Travels and Tours
Abuja
10.2022 - 04.2025
- Handle complex or escalated customer complaints.
- Ensure timely, effective solutions are delivered.
- Supervise and support junior customer service/relations reps.
- Provide training, coaching, and performance feedback.
- Collaborate with other departments (sales, product, tech) to solve systemic problem.
- Build and maintain long-term customer relationships.
- Ensure customer service practices align with company policies
- and legal requirements.
Education
Bachelor of Arts - MANAGEMENT
IMO STATE UNIVERSITY
IMO STATE, NIGERIA 09.2018 - 09.2022
Master of Arts - RESEARCH
UCLAN UNIVERDITY OF CENTRAL LANCASHIRE
Preston, Lancashire 05.2025 -
Skills
Strong problem-solving and decision-making skills
Good knowledge of local attractions, services, and events
High level of discretion and professionalism
Strong time management and multitasking abilities
Attention to detail and memory for guest preferences
Ability to use booking systems, CRMs, and tech tools
Teamwork and coordination with internal departments
Sales and upselling awareness to promote services
References
References available upon request.
Timeline
CUSTOMER CARE
DABSTAR CONSULTANCY LIMITED
05.2025 - Current
Master of Arts - RESEARCH
UCLAN UNIVERDITY OF CENTRAL LANCASHIRE
05.2025 -
Senior Customer Relation Officer
Lake Jason Travels and Tours
10.2022 - 04.2025
Bachelor of Arts - MANAGEMENT
IMO STATE UNIVERSITY
09.2018 - 09.2022
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