Bolaji Ighogboja
Ellesmere Port
Summary
An organized and efficient computer scientist with nine years of experience in data organization, proofreading and word processing. Multi-talented in streamlining data entry procedures and smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
16
16
years of professional experience
Work History
Adviser I, Technical Support
448 Concentrix CVG Intelligent Contact Limited
03.2023 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted with updating technical support best practices for use by team.
- Initiate contact with prospective clients through cold calls, emails, and networking.
- Customize product demonstrations and presentations to showcase how the solutions meet client needs.
- Address client inquiries and objections with technical expertise, ensuring a clear understanding of the proposed solutions.
- Follow up with clients to answer questions and provide additional information as needed.
- Act as a trusted advisor to clients, offering insights and recommendations.
- Maintain accurate records of client interactions and sales activities using CRM software.
- Articulate the value proposition of products and services.
- Responded promptly to incoming sales leads and requests for technical support.
- Researched product and issue resolution tactics to address customer concerns.
• I.T Support/Data Entry Analyst
Nigeria Social Insurance Trust Fund
09.2013 - 09.2022
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Compiled data and reviewed information for accuracy prior to input.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Adapted to new applications and maintained knowledge of current technologies
- Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities
- Organized, sorted and checked input data against original documents.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Verified data files prior to entry to maintain high data accuracy.
- Located and corrected data entry errors and reported to management.
- Recommended products to customers and suggested other options if the preferred product was unavailable
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Led projects and analyzed data to identify opportunities for improvement.
- Used Microsoft Word and other software tools to create documents and other communications.
Social Media Content Creator (Freelance)
Schedult (Remote)
09.2021 - 01.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Created designs in Canva that function as a template and wrote engaging captions for them.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used coordination and planning skills to achieve results according to schedule.
- Exceeded goals through effective task prioritization and great work ethic.
- Proved successful working within tight deadlines and a fast-paced atmosphere
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used Microsoft Word and other software tools to create documents and other communications
• Content Marketing/Marketing Copywriter (Intern)
Extraordinary Artist Entertainment (Remote)
04.2020 - 08.2020
- Wrote advertising copy for online content, adhering to employers' overarching brand identity and personality.
- Edited content produced by senior executives, modifying text to conform to company-wide branding standards and publication guidelines.
- Wrote social media outreach posts on both informational and promotional topics.
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
- Identified appropriate marketing channels and target customers for campaigns.
- Wrote engaging and successful marketing, advertising and website copy.
• Business Development Assistant/Technical Sales Specialist
Quanteq Technology Services
12.2011 - 08.2013
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
- Leveraged proven sales methods to increase revenue by 79% and surpass sales objectives by 83%.
- Resolved average of 17 customer issues per month through active communication and dedicated research skills.
- Serviced existing accounts on regular basis to maximize revenue.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Demonstrated products and specific features at customer locations and special events.
- Capitalized on customer up-sell opportunities resulting in 45% increased revenues.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Performed cold-calling and follow-ups with leads to secure new revenue.
Assistant IT Specialist
Audio Auditing Nigeria Limited
09.2007 - 11.2011
- Designing and, Installation of Stirlitz Media Inspector (SMI) network architecture at headquarters in Lagos.
- Designing and configuration of a Virtual Private Network (VPN) on all servers among 12 different locations as part of security measures.
- Ensuring a stable network by daily monitoring existing servers.
- Installation of SMI server, SMI web interface, Postgre SQL server and SMI software.
- Installation and use of Stirlitz media logger software player and SMI-database Maintenance application.
- Prepare reports in excel format for clients and upload client data to our existing web portal.
- Management and maintenance of web portal, SMI web interface and SQL database servers.
Education
Acadium Apprenticeship Completion Certificate - Digital Apprenticeship Under A Mentor
Acadium Digital Apprenticeship
Online07.2020
Bachelor of Science - Computer Science
University of Benin
Benin City, Nigeria07.2006
Skills
- Program Implementation
- Design review
- Performance optimization
- Operations research
- Information confidentiality methods
- Excellent negotiation and persuasion skills
- Information services
- Information Collection
- Communications management
- Technology Support
- Familiarity with CRM software and sales analytics tools
- Microsoft Office Specialist (MOS) Expert
- Technology Implementation
- Proofreading
- Transcriptions
- Data Entry
- Sales page writing
- Blog content writing
- Landing pages and opt-in pages creation
- Digital content development
- Content calendar coordination
- Developing content
- Content strategies
- Social media content campaigns
- Content promotion expertise
- Email marketing
- SEO
Timeline
Adviser I, Technical Support
448 Concentrix CVG Intelligent Contact Limited
03.2023 - Current
Social Media Content Creator (Freelance)
Schedult (Remote)
09.2021 - 01.2022
• Content Marketing/Marketing Copywriter (Intern)
Extraordinary Artist Entertainment (Remote)
04.2020 - 08.2020
• I.T Support/Data Entry Analyst
Nigeria Social Insurance Trust Fund
09.2013 - 09.2022
• Business Development Assistant/Technical Sales Specialist
Quanteq Technology Services
12.2011 - 08.2013
Assistant IT Specialist
Audio Auditing Nigeria Limited
09.2007 - 11.2011
Acadium Apprenticeship Completion Certificate - Digital Apprenticeship Under A Mentor
Acadium Digital Apprenticeship
Bachelor of Science - Computer Science
University of Benin
Similar Profiles
Julius Marcelino MeerJulius Marcelino Meer
Customer Service Representative - Nike US Retail at Concentrix CVG Philippines, Inc.Customer Service Representative - Nike US Retail at Concentrix CVG Philippines, Inc.
Jim Carlo LaureanoJim Carlo Laureano
Team Leader at Concentrix CVGTeam Leader at Concentrix CVG
STEPHENRAJ ISAIAH CHINNIAHSTEPHENRAJ ISAIAH CHINNIAH
Content Moderator at Concentrix CVG CyberjayaContent Moderator at Concentrix CVG Cyberjaya