Bohdana Babii

• Gained advanced front-of-house experience in a Michelin-starred environment, demonstrating exceptional attention to detail and service standards.
• Delivered personalised guest experiences by anticipating needs and maintaining precision in high-pressure settings.
• Managed VIP and high-profile guests, handling complex and last-minute requests with discretion and efficiency.
• Utilised SevenRooms to manage reservations, guest profiles, and preferences, ensuring smooth table coordination.
• leading to minimal disruption of services.

Receptionist with a strong focus on hospitality and guest satisfaction. Experienced in guest communication, reservations (OpenTable, SevenRooms), and handling phone and in-person inquiries. Proficient in Microsoft Word and Excel, with good knowledge of allergy protocols.

Skilled in team support, rota coordination, workflow organisation, and maintaining clear communication. Experienced in table management, coordinating turnover, and supporting floor staff during busy shifts. Confident in resolving guest complaints calmly and professionally.

Strong multitasking skills, including managing bookings, assisting guests, transferring bills, and preparing service reports (VIP notes, shift feedback). Consistently delivers high standards under pressure.

Key Responsibilities:

• Built relationships with regular guests to encourage repeat visits
• Trained new staff to maintain service quality
• Managed reservations for smooth service flow
• Handled guest inquiries and resolved issues effectively

• I was part of the opening team, a high-volume restaurant serving up to 700 guests per evening.

My role required strong organisational and communication skills, as well as the ability to perform under pressure in a fast-paced environment.

My responsibilities included :

- Preparing the restaurant for service, including reviewing all important guest profiles, VIPs, and large group reservations.

- Ensuring readiness for high-traffic evenings by coordinating table setups for large parties.

- Creating detailed post-service reports, including VIP feedback and guest photos, to support guest recognition and service improvement.

- Managing phone calls and responding to email inquiries professionally and promptly.

- Greeting and seating quests, while coordinating closely with managers in cases or allergies, special requests, or VIP’s visits.

Leading team briefings before service and confidently running the booking system.

- Supporting the floor team when needed: helping to serve tables, transfer bills, or take drink/snack orders to assist during busy periods.

This experience greatly strengthened my attention to detail, guest-focused mindset, and ability to multitask within a demanding hospitality

environment