Bohdan Nikitenko
Cardiff,Wales
Summary
Customer-focused professional with experience in hospitality, food service and customer-facing roles. Skilled in serving customers, processing payments, handling enquiries and maintaining clean, safe environments. A reliable team player with strong communication, organisation and problem-solving skills, comfortable working in busy environments. Currently studying Business and Management at Cardiff Metropolitan University and available to start immediately.
Overview
5
5
Languages
1
1
Certification
5
5
years of professional experience
Work History
Fitness Instructor & Personal Trainer
PureGym
Cardiff
08.2025 - Current
- Delivered customer service by welcoming gym members, answering enquiries, and providing assistance, enhancing member experience.
- Maintain clean, tidy and safe training areas, ensuring gym equipment is properly maintained and ready for use.
- Resolved customer concerns professionally and efficiently, improving satisfaction and retention.
- Communicate effectively with members from different backgrounds, building positive relationships and creating a welcoming environment.
- Managed personal training appointments and organised sessions to ensure seamless scheduling for clients.
- Work independently and alongside colleagues to maintain high standards of service, safety and professionalism.
- Adapt to changing priorities while managing multiple responsibilities in a busy, customer-facing environment.
Sports Assistant & Kitchen Assistant
Ty Mawr Holiday Park (Parkdean Resorts)
Abergele, Wales
02.2023 - 09.2024
- Took customer orders, served food and drinks to tables, operated the till and processed customer payments accurately.
- Delivered friendly and professional customer service to holiday guests, families and children across different areas of the business.
- Managed customer bookings and responded to enquiries, ensuring seamless guest experiences.
- Maintained clean, organised customer areas, creating a welcoming environment that adhered to workplace standards.
- Collaborated across multiple departments, showcasing flexibility and adaptability to meet changing priorities.
Restaurant Assistant
Mniam Mniam Restaurant
Dźwirzyno, Poland
03.2022 - 07.2022
- Delivered food to customers and ensured guest satisfaction with dining experience.
- Worked with team members to ensure seamless service delivery with restaurant and kitchen staff to support efficient daily operations.
- Maintained clean and welcoming dining areas to enhance guest comfort.
- Prepared buffet tables and organised dining areas for efficient service.
- Assisted kitchen staff with food preparation and general kitchen tasks.
Education
BA (Hons) Business and Management - Entrepreneurship
Cardiff Metropolitan University
Cardiff01-2027
Skills
- Customer Service
- Communication Skills
- Teamwork
- Cash handling
- Time Management
- Organisation
- Problem-Solving
- Adaptability
Languages
Ukrainian
First Language
English
Proficient
C2
Russian
Proficient
C2
Polish
Advanced
C1
Spanish
Beginner
A1
Certification
- First Aid Training - Valid
- Level 2 Fitness Instructor Qualification
- Level 3 Personal Trainer Qualification
Timeline
Fitness Instructor & Personal Trainer
PureGym
08.2025 - Current
Sports Assistant & Kitchen Assistant
Ty Mawr Holiday Park (Parkdean Resorts)
02.2023 - 09.2024
Restaurant Assistant
Mniam Mniam Restaurant
03.2022 - 07.2022
BA (Hons) Business and Management - Entrepreneurship
Cardiff Metropolitan University