Bogna Walasek
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work history
House helper and dog walker/sitter
Private person
London
2018.02 - Current
- Consistently met high quality standards for continued customer satisfaction and loyalty.
- Sorted and removed refuse and recycling to maintain clean, safe household.
- Supported client with timely grocery shopping, general errands and mail management.
- Being responsible for taking dog to regular veterinary visits due to ongoing medical conditions
- Feeding, walking and taking care of dog on daily basis
- Being responsible for any medication needed by dog
Runner/Production Assistant
Regional Television
, Poland
2017.09 - 2018.02
- Used initiative to complete tasks with minimal instructions and supervision.
- Managed personal workload to maximise productivity and adapt to changing needs of teams.
- Switched between jobs quickly and efficiently to help with ad-hoc tasks.
- Communicated clearly with people at different levels in fast-paced environment.
- Ran errands to support senior staff with heavy workloads.
- Contributed to on-set productivity by responding to requests quickly.
Stand IN
ITV Bigheads
London
2017.03 - 2017.04
- Maintained 100% punctuality to reduce shooting schedule delays.
- Travelled to various set locations for recording.
- Worked with other crew members responsible for costumes and makeup to get ready for shoots.
Reception Assistant
Staybridge Suits Birmingham
Birmingham
2016.04 - 2016.12
- Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
- Collected and processed guest data in line with data protection regulations.
- Greeted guests and facilitated check-in and check-out procedures.
- Collaborated with housekeeping and maintenance to address needs of guests.
- Answered and transferred calls to designated recipients.
- Registered guest information on hotel database to maintain accuracy.
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Calculated billings and hotel charges and provided receipts.
- Provided guests with keys and directions to room.
Usher/Team Leader
Everyman Cinema Mailbox Birmingham
Birmingham
2015.02 - 2016.04
- Sold admission, processed payments and issued tickets.
- Handled discreet ejection of bothersome guests to prevent event disruption and took action to prevent repeat incidents.
- Kept individuals and items out of aisles to allow easy traffic flow and conform to fire safety codes.
- Reviewed tickets for authenticity and applicability to particular event.
- Enforced venue performance rules regarding flash photography, recording and access to restricted areas.
- Assisted patrons with seating by giving directions and lighting paths.
- Collected forgotten items after events and stored in lost and found for guests to retrieve.
- Cultivated inviting and inclusive atmosphere to optimise guest experience and ease visitor anxieties.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Fostered positive employee relationships through communication, training and coaching.
- Mentored and equipped employees with product knowledge to improve service delivery and sales.
Waitress
Cielo Restaurant
Birmingham
2014.02 - 2014.12
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Took food and beverage orders using POS system or order slips to maintain accuracy.
- Greeted and escorted guests to tables.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
Room Attendant
Penta Hotel
Birmingham
2013.11 - 2014.02
- Identified cleaning efficiencies to reduce average room preparation times.
- Delivered extra linen and toiletries to meet guest needs.
- Prioritised tasks to consistently meet room readiness upon guest check-in.
- Stocked trollies to maintain stable cleaning supplies.
- Secured guest rooms after performing housekeeping services.
- Demonstrated utmost care and security to handle guests' belongings.
Education
Bachelor of Arts - Film and Television studies
University of Wales, Aberystwyth
Aberystwyth, Wales07.2013
Skills
- Outstanding timekeeping
- Trustworthy
- Strong communication skills
- Organised and reliable
- Expert multitasker
- Problem solving
Timeline
House helper and dog walker/sitter
Private person
2018.02 - Current
Runner/Production Assistant
Regional Television
2017.09 - 2018.02
Stand IN
ITV Bigheads
2017.03 - 2017.04
Reception Assistant
Staybridge Suits Birmingham
2016.04 - 2016.12
Usher/Team Leader
Everyman Cinema Mailbox Birmingham
2015.02 - 2016.04
Waitress
Cielo Restaurant
2014.02 - 2014.12
Room Attendant
Penta Hotel
2013.11 - 2014.02
Bachelor of Arts - Film and Television studies
University of Wales, Aberystwyth