Bogdan Ovezea
Wimbledon,Merton
Summary
Personable and highly organised healthcare professional with experience in the private sector, care coordination, service delivery and patient-facing support. Digitally skilled, with proven experience managing administrative tasks, maintaining accurate documentation and using clinical systems such as APAS, ESR and MOSAIQ. Demonstrates professional telephone etiquette and confident communication across Microsoft Teams, telephone systems and digital communication platforms.
Brings transferable customer engagement experience from a target-driven, face-to-face role, developing strong rapport building, clear service explanation, objection handling and appointment generation skills. Confident in creating positive first impressions, identifying individual needs and supporting a discreet, professional and service-focused patient journey.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Business operations manager
CityCareNetwork
London
09.2024 - 03.2025
- Managed daily agency operations by allocating care staff to residential and nursing homes, while monitoring performance and service quality to support contract retention.
- Strong organisational skills with excellent attention to detail proven by managing B2B client relations as the primary point of contact for care home managers, resolving immediate staffing shortages and service delivery adjustments.
- Experienced within the private healthcare sector, managing recruitment by writing targeted job adverts, interviewing candidates, and completing compliance screening through enhanced DBS and reference checks accurately.
- Great attention to detail developed by managing financial administration by invoicing businesses, processing staff payroll and drafting compliant service contracts for client agreements.
- Developed an excellent telephone manner and communication skills through cold calling, introducing the company and the service, as well as explaining the value and competitiveness of our staffing solutions clearly and professionally.
Phlebotomist
Nuffield Health - Parkside Hospital
Wimbledon, Merton
03.2022 - Current
- Undertook venepuncture and capillary blood collection procedures while minimising patient discomfort by achieving successfully first-attempt samples and supporting service efficiency by maintaining under 15 minutes waiting time on a daily basis.
- Supported patients by clearly explaining blood collection process and test results turnover times.
- Ensured accurate patient data recording through APAS clinical system and appointment scheduling through Teams communication system for varied patient community, including high-profile patients, upholding information governance and maintaining exceptional standards for confidentiality.
- Ensured accurate patient data recording through APAS clinical systems and appointment scheduling through Teams communication system for high-profile patients, upholding information governance and maintaining exceptional standards for confidentiality.
Door-to-Door Sales Representative
Anglian Home Improvements
Tolworth, Kingston upon Thames
10.2021 - 03.2022
- Performed cold callings with confidence, using active listening and objection handling to convert interest into booked appointments.
- Acted as a professional first point of contact by approaching prospective customers face-to-face, building rapport and handling enquiries with confidence and courtesy.
- Explained products, offers and service options in a clear, approachable and customer-focused manner.
- Built transferable skills in enquiry handling, appointment setting, service explanation and professional communication.
Education
Level 6 Bachelor of Science - Health, wellbeing and Social Care
Oxford Brookes University
Oxford 09.2023 - 09.2024
Level 4 Certificate of Higher Education - Healthcare Management
Pearson BTEC
London 09.2021 - 09.2022
Level 5 Higher National Diploma - Healthcare Management
Pearson BTEC
London 09.2022 - 09.2023
Skills
Clinical drafting
Compliance awareness
Records management
Documentation accuracy
Workload management
Resourcefulness
Phone etiquette
Communication proficiency
Medical terminology fluency
Upselling
References
Available upon request.
Timeline
Business operations manager
CityCareNetwork
09.2024 - 03.2025
Level 6 Bachelor of Science - Health, wellbeing and Social Care
Oxford Brookes University
09.2023 - 09.2024
Level 5 Higher National Diploma - Healthcare Management
Pearson BTEC
09.2022 - 09.2023
Phlebotomist
Nuffield Health - Parkside Hospital
03.2022 - Current
Door-to-Door Sales Representative
Anglian Home Improvements
10.2021 - 03.2022
Level 4 Certificate of Higher Education - Healthcare Management
Pearson BTEC
09.2021 - 09.2022