Summary
Overview
Work History
Education
Skills
Timeline
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BOBOLA TEMITAYO BADA

Newcastle,United Kingdom

Summary

Dedicated and results-driven customer service professional with extensive experience in handling high volumes of customer interactions and technical support. Proficient in customer support tools like Zendesk and Microsoft Teams, with proven success in troubleshooting, resolving issues, and maintaining high customer satisfaction. Currently expanding technical expertise and transitioning into IT support and service desk roles through ongoing training in CompTIA A+ certification.

Overview

6
6
years of professional experience

Work History

Customer service representative

Teleperformance UK
Gateshead, Newcastle
04.2024 - 10.2024
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Ensured smooth running of operations with timely preparation of reports.
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Improved data accuracy by effectively navigating and updating Zendesk records.
  • Expertly navigated Zendesk to efficiently resolve technical and billing queries.
  • Facilitated and led service improvement reviews in collaboration with managers, teams and colleagues.
  • Supported senior technicians in troubleshooting and resolving technical problems.
  • Provided technical support and troubleshooting on lighting control systems to maintain functionality.
  • Taught basic skills through engaging activities and incentive programs.
  • Completed basic and semi-skilled work with little or no oversight.
  • Applied advanced SQL skills to extract and interpret high-quality insights from large datasets.
  • Answered 60 - 70 customer queries daily via inbound calls, emails and live chats.

Head of customer service

Sequel Charity Foundation
Lagos, Nigeria
02.2019 - 04.2024
  • Improved customer satisfaction by promptly addressing queries and complaints.
  • Designed training programmes for enhanced team performance.
  • Strengthened client relationships with clear communication and problem-solving skills.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Ensured customer satisfaction by promptly addressing queries and concerns.
  • Managed difficult situations for improved customer relations.
  • Drove development of scorecards in collaboration with internal departments.
  • Understood competitive landscapes and regulatory conditions to enhance customer focus and collaboration.
  • Supported team by demonstrating respect and willingness to help.
  • Improved efficiency and productivity by acquiring new skills.
  • Increased customer satisfaction by resolving issues.
  • Optimised website performance by implementing advanced coding techniques.
  • Collaborated with cross-functional teams to ensure seamless project execution.
  • Improved system functionality with regular updates and bug fixes.

Education

Bachelor of Science - Sociology And Anthropology

Obafemi Awolowo University

Skills

Zendesk (Customer Support Software)
Microsoft Teams (Collaboration and Communication)
Microsoft Office (Word, Excel, PowerPoint)
Troubleshooting and technical support for customer issues
Basic IT skills (currently advancing through CompTIA A studies)

Timeline

Customer service representative

Teleperformance UK
04.2024 - 10.2024

Head of customer service

Sequel Charity Foundation
02.2019 - 04.2024

Bachelor of Science - Sociology And Anthropology

Obafemi Awolowo University

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BOBOLA TEMITAYO BADA