Bobby Overton
Feltham,Middlesex
Summary
Dynamic and career-driven professional with a strong foundation in interpersonal skills, strategic organisation, and innovative thinking. Demonstrates exceptional mentoring abilities and excels in collaboration and communication. Known for adaptability and effective time management, consistently delivering results in fast-paced environments. Committed to leveraging these competencies to drive success and achieve long-term career goals.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
IT Support Analyst
Gordon Murray Group
Shalford & Windlesham
2023.04 - 2026.05
- Configuration of 365 Cloud/ Azure AD environments
- On-Prem Active Directory/ Server Management
- Management of Cisco & Meraki portals
- Maintenance and development of GPOs/ Security Policies
- Development and implantation of Sysaid IT service portal
- Configuration and enforcement of MFA/ Single Sign On (SSO)
- Configuration and continual governance of Patch my PC enrollment
- Development, enrollment and administration of Microsoft Autopilot
- Packaging, enrolling, updating and decommissioning applications within Intune Company Portal
- Managing and enforcing mobile MDM solutions with ongoing improvements
- Project management of companywide device upgrade
- Incorporation and progressive understanding of AI systems with current IT environments
- Device security management/response within Sophos Administration Console
- Assistance in managing Microsoft Defender Admin Portal
- Upgrade of Printer/ MFD renewal and enforcement of Secure Printing software
- Creation and administration of IT documentation and procedures
- Onsite/ Remote first & second line support, within office hours
- VIP/ Executive IT support both within and outside office hours
- End user support of Mac and OS devices
- Administrating the on-boarding & off-boarding of IT users/ IT inductions
- Stock management and supplier communication management
IT Support Analyst
dnata
Heathrow
2022.03 - 2023.04
- Support business users ensuring business continuity
- Plan and implementation of expansion projects, working alongside internal and external customers
- Daily maintenance of business-critical platforms
- First line response, out-of-hours calls
- Engage and represent IT related topics within interdepartmental meetings
- Use of IT Service now for workflow management
IT Apprentice
dnata
Heathrow
2019.09 - 2022.03
- Personal and industry development plan along side an IT infrastructure apprenticeship
- Team participation with on-the-job learning
- Growth of knowledge leading to becoming an individual contributor
Education
GCSE -
Bishop Wand C of E School
2014.01 - 2019.01
Level 3 Apprenticeship - undefined
Richmond Upon-Thames College
2019.01 - 2022.01
Skills
- Interpersonal Skills
- Organisation/ Strategic
- Innovative Thinking
- Mentoring
- Collaboration/ Comunication
- Enthusiastic/ Carrer Driven
- Time Management
- Adapability
Certification
- 7 GCSEs Level 5 August 2019 AQA
- Level 3 Business Processes January 2020 City & Guilds
- Level 3 Cloud Services July 2020 City & Guilds
- CCNAv7 – Introduction to Networks March 2021 Cisco
- Mobility & Device Fundamentals May 2021 MTA
- Level 3 Coding & Logic November 2021 City & Guilds
- Level 3 Infrastructure Technician May 2022 City & Guilds
- ITIL IT Service Management June 2025 People Cert
Timeline
IT Support Analyst
Gordon Murray Group
2023.04 - 2026.05
IT Support Analyst
dnata
2022.03 - 2023.04
IT Apprentice
dnata
2019.09 - 2022.03
Level 3 Apprenticeship - undefined
Richmond Upon-Thames College
2019.01 - 2022.01
GCSE -
Bishop Wand C of E School
2014.01 - 2019.01