Robert Dickson
CAMBRIDGE,Cambridgeshire
Overview
7
7
years of professional experience
Work History
Customer Service
Greater Anglia
CAMBRIDGE, Cambridgeshire
10.2024 - Current
- Developed strong relationships with repeat guests, recognising their preferences and ensuring a personalised service.
- Provided detailed information about facilities, services, and local attractions to enhance guest experience.
- Handled modifications, cancellations, and special requests with a focus on customer satisfaction.
- Managed duties within fast-paced, busy train station environment daily.
- Worked confidently during heavy disruption at remote station, sometimes alone.
Customer Advisor
B&Q
CAMBRIDGE, Cambridgeshire
12.2019 - 10.2024
- Work both full-time and part-time during studies, providing customer service.
- Started as checkout operator, learned value of happy, satisfied customers after purchase.
- Advise on paint and lighting selections, mix paints, answer customer queries.
- Maintain careful, efficient stock control, merchandising, and store cleanliness standards.
- Complete additional duties as they arise, including click and collect fulfillment.
- Demonstrate dependable team support by working whenever availability matched team needs.
Waiter
fitzbillies
CAMBRIDGE, Cambridgeshire
09.2019 - 12.2019
- Waiting tables and preparing drinks in this famous city cafe.
Education
Btec - Sports
Cambridge Regional College
Cambridge2022
GCSEs - Secondary School
Netherhall School
2019
Skills
- Retail operations
- Stock control
- Resilient, with plenty of stamina for working in a fast-paced and demanding work environment
- I learn quickly and adapt positively to new initiatives and activities
- Proven track record of excellent customer service and a positive team member, I am tolerant, patient, and able to maintain good humour in testing situations
- Excellent team player, able to motivate those around me, and I enjoy very positive working relationships
Timeline
Customer Service
Greater Anglia
10.2024 - Current
Customer Advisor
B&Q
12.2019 - 10.2024
Waiter
fitzbillies
09.2019 - 12.2019
Btec - Sports
Cambridge Regional College
GCSEs - Secondary School
Netherhall School