Bobby Benedict
Associate:Consultant:Manager
Bolton
Summary
Business Graduate adept at cultivating productive relationships with internal and external stakeholders. Consensus builder and problem solver tackles any challenge with resourcefulness and penchant for motivational leadership, Experience in addressing various business office needs through file and document management
Overview
7
7
years of professional experience
8
8
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Night Manager
Trafford Hall Hotel
04.2024 - Current
- Supervised night operations, ensuring adherence to safety protocols and operational standards.
- Trained new staff on procedures, customer service techniques, and emergency protocols to enhance team performance.
- Monitored inventory levels during shifts, coordinating with suppliers to maintain stock availability and minimize waste.
- Managed guest check-ins and check-outs efficiently, resolving issues promptly to ensure a positive experience for all guests.
- Generated reports on occupancy rates and guest feedback, providing insights for management to inform strategic decisions.
Technical & Procedural Officer (Pathway Role)
NHSBSA
02.2024 - 03.2024
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
- Spearheaded successful projects from conception through completion, showcasing strong project management abilities.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Customer Contact Officer
NHSBSA
07.2023 - 03.2024
- Answer customer enquiries using a variety of media methods promptly within performance agreements
- Contribute to building team spirit and aiding others to succeed
- Provide help and guidance to customers, tailoring conversations to their needs ensuring they are at the heart of everything you do.
- Take an active part in coaching sessions and meetings with managers and your team, working collaboratively to identify improvements
- Working on computer systems, accurately inputting, updating and amending information
- Mentored junior staff members, helping them develop their skills and advance in their careers.
Technical Support Associate
Tech Mahindra
05.2022 - 06.2023
- Collaborated with team members to develop comprehensive support strategies, enhancing overall service quality.
- Communicated effectively with non-technical customers, translating complex concepts into easily understandable language.
- Provided timely responses to customer inquiries, ensuring a high level of client satisfaction and retention.
- Conducted regular follow-ups with customers after issue resolution, confirming their ongoing satisfaction with provided solutions.
- Implemented proactive measures to prevent recurring technical problems, reducing support ticket volume.
Standards and Partnerships Assistant
University of Greenwich
02.2021 - 11.2021
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
- Organized documentation for smooth Partner Handling in only fixed timeframe.
- Scheduled office meetings and client appointments for staff teams.
- Assisting in smooth Moderation process.
- Help with the organization of the exam boards: SAPs, and PABs, including finalization of data, preparation and dissemination of reports, liaising with partners, and minuting as appropriate
- act proactively both in general attitude and by being responsible for designing and implementing particular projects and solutions
- Assist with the distribution of assessment tasks to partners and the collection of grades, moderation forms, and marked samples from partners for the oversight and moderation by Faculty Academic Staff and Course External Examiners
Crew Member
McDONALD's
02.2020 - 01.2021
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Disposed of trash and recyclables each day to avoid waste buildup.
Documentation Executive
HEAVENLY lOGISTICS
01.2019 - 11.2019
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Carried out in-depth needs assessments to determine document management requirements at department and individual user levels.
- Assisted in creation of pre-season marketing plans to support department and divisional strategies.
- Collaborated with team members to help expand marketing channels.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
Operations Executive
TRANSWORLD SHIPPING AGENCY
03.2018 - 06.2018
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Assisted with proactive client outreach initiatives through Handling and documented client correspondence in MS office CRM system.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
Education
MBA - Business Administration And Management
University Of Greenwich
01.2020 - 02.2022
BBA - Business Administration And Management
Bharathiar University
07.2015 - 07.2018
Higher Secondary Education - Science Education
Santa Cruz H.S.S
06.2013 - 06.2015
High School Degree -
St. Pauls Public School
06.2011 - 06.2012
Skills
Customer service focus
Complaint handling
Problem-solving abilities
Strategic planning
Business planning
Certification
C Programming
Timeline
Night Manager
Trafford Hall Hotel
04.2024 - Current
Technical & Procedural Officer (Pathway Role)
NHSBSA
02.2024 - 03.2024
Customer Contact Officer
NHSBSA
07.2023 - 03.2024
Technical Support Associate
Tech Mahindra
05.2022 - 06.2023
Standards and Partnerships Assistant
University of Greenwich
02.2021 - 11.2021
Employee of the month (McDonalds)
10-2020
Crew Member
McDONALD's
02.2020 - 01.2021
MBA - Business Administration And Management
University Of Greenwich
01.2020 - 02.2022
Documentation Executive
HEAVENLY lOGISTICS
01.2019 - 11.2019
C Programming
07-2018
Certificate for Volunteering at Kerala Flood Relief Capaign
07-2018
Professional Diploma Indian Foreign and SAP accounting
03-2018
Operations Executive
TRANSWORLD SHIPPING AGENCY
03.2018 - 06.2018
Certificate on completing Seminar on Chartered Institute of Ship Brokers
02-2018
BBA - Business Administration And Management
Bharathiar University
07.2015 - 07.2018
Higher Secondary Education - Science Education
Santa Cruz H.S.S
06.2013 - 06.2015
High School Degree -
St. Pauls Public School
06.2011 - 06.2012
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