Bobby Benedict
Blackpool
Summary
Business Graduate adept at cultivating productive relationships with internal and external stakeholders. Consensus builder and problem solver tackles any challenge with resourcefulness and penchant for motivational leadership, Experience in addressing various business office needs through file and document management
Overview
6
6
years of professional experience
8
8
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Customer Contact Officer
NHS BSA
07.2023 - Current
- Answer customer enquiries using a variety of media methods promptly within performance agreements
- Contribute to building team spirit and aiding others to succeed
- Provide help and guidance to customers, tailoring conversations to their needs ensuring they are at the heart of everything you do.
- Take an active part in coaching sessions and meetings with managers and your team, working collaboratively to identify improvements
- Working on computer systems, accurately inputting, updating and amending information
- Over time we would be looking for you to manage a diverse portfolio of workstreams that will increase in line with the band 2 to band 3 progression programmes
Customer Service Associate (Technical support)
Tech Mahindra
05.2022 - 06.2023
- Handled N calls per day to address customer inquiries and concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Increased customer satisfaction by resolving issues.
Healthcare Assistant
Hummingbirds Care Ltd
01.2022 - 05.2022
- Supported patients'' nutritional needs through meal preparation, feeding assistance, and dietary monitoring, promoting overall health.
- Facilitated patient mobility by assisting with transfers, ambulation, and positioning, reducing the risk of injury or complications.
- Adapted care plans to meet the unique needs of diverse patient populations, including those with cognitive, physical, or developmental disabilities.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
Standards and Partnerships Assistant
University of Greenwich
02.2021 - 11.2021
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
- Organized documentation for smooth Partner Handling in only fixed timeframe.
- Scheduled office meetings and client appointments for staff teams.
- Assisting in smooth Moderation process.
- Help with the organization of the exam boards: SAPs, and PABs, including finalization of data, preparation and dissemination of reports, liaising with partners, and minuting as appropriate
- act proactively both in general attitude and by being responsible for designing and implementing particular projects and solutions
- Assist with the distribution of assessment tasks to partners and the collection of grades, moderation forms, and marked samples from partners for the oversight and moderation by Faculty Academic Staff and Course External Examiners
Crew Member
McDONALD's
02.2020 - 01.2021
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Documentation Executive
HEAVENLY lOGISTICS
01.2019 - 11.2019
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Carried out in-depth needs assessments to determine document management requirements at department and individual user levels.
- Assisted in creation of pre-season marketing plans to support department and divisional strategies.
- Collaborated with team members to help expand marketing channels.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
Operations Executive
TRANSWORLD SHIPPING AGENCY
03.2018 - 06.2018
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Assisted with proactive client outreach initiatives through Handling and documented client correspondence in MS office CRM system.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
Education
MBA - Business Administration And Management
University Of Greenwich
Greenwich,London 01.2020 - 02.2022
BBA - Business Administration And Management
Bharathiar University
Kerala,India 07.2015 - 07.2018
Higher Secondary Education - Science Education
Santa Cruz H.S.S
Kerala, India 06.2013 - 06.2015
High School Degree -
St. Pauls Public School
Kerala, India 06.2011 - 06.2012
Skills
Customer Relations
Strategic Planning
Business communications
Social Media Management
Spreadsheet management
Office administration
Certification
C Programming
Timeline
Customer Contact Officer
NHS BSA
07.2023 - Current
Customer Service Associate (Technical support)
Tech Mahindra
05.2022 - 06.2023
Healthcare Assistant
Hummingbirds Care Ltd
01.2022 - 05.2022
Standards and Partnerships Assistant
University of Greenwich
02.2021 - 11.2021
Employee of the month (McDonalds)
10-2020
Crew Member
McDONALD's
02.2020 - 01.2021
MBA - Business Administration And Management
University Of Greenwich
01.2020 - 02.2022
Documentation Executive
HEAVENLY lOGISTICS
01.2019 - 11.2019
C Programming
07-2018
Certificate for Volunteering at Kerala Flood Relief Capaign
07-2018
Professional Diploma Indian Foreign and SAP accounting
03-2018
Operations Executive
TRANSWORLD SHIPPING AGENCY
03.2018 - 06.2018
Certificate on completing Seminar on Chartered Institute of Ship Brokers
02-2018
BBA - Business Administration And Management
Bharathiar University
07.2015 - 07.2018
Higher Secondary Education - Science Education
Santa Cruz H.S.S
06.2013 - 06.2015
High School Degree -
St. Pauls Public School
06.2011 - 06.2012