Bobbie Jo Critchley
Service Cordinator
Stoke-on-Trent
Summary
Dependable and organized Service Coordinator with 7 years of experience supporting clients with complex needs. programs. Strong history of managing a high-volume workload while meeting hard deadlines in a fast-paced environment. I am very passionate about supporting people and help them to have some opportunity in life. I believe my skills could be transferred to another role but this is my main interest.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Work History
Service Coordinator
Honeycomb Group
Stoke-on-Trent
01.2022 - Current
- I returned to this role as I worked here for over a year
- I have a caseload of 18 who were vulnerable having mental health issues, reoffending, substance use and helping them with befits which I am very good at. clients where we complete risk assessments, action plans and outcome STARS to measure and reflect on their progress.
- I help disadvantaged, vulnerable, complex people they can have a better life. I am responsible for housing these customers and built
- Designed individualized service plans that took into account clients' goals and preferences.
ASYE Social Worker
Stoke-on, Trent City Council
Stoke-on-Trent
09.2021 - 12.2021
- To manage complex cases, ensuring that the welfare of the child or young person is paramount at all times
- To carry out assessments and manage child care plans within the government guidelines and standards
- To ensure that service user records are maintained in accordance with departmental procedures
- To ensure that the department's and authority's resources are deployed efficiently and effectively at all times
- To hold my own case load and facilitate Child in Need meetings in line with policy and consistently support the families and children on my case load
- Worked with customers to understand needs and provide excellent service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Service Co ordinator
Concrete
Stoke-on-Trent
10.2020 - 09.2021
- I held a caseload of 18 customers and provided support with their physical, emotional, social, financial and overall health and well being (complex needs)
- Designed individualized service plans that took into account clients' goals and preferences.
- Carry out detailed risk assessments and evaluate customer needs
- Provide person-centred and confidential in to our case management system
- Create action plans and work towards achievable goals within set time frames to increase the customer's well-being
- Safeguard customers or anyone they live with when they display concerning or harmful behaviour
Gateway Co-ordinator
Concrete
Stoke-on-Trent
08.2020 - 10.2020
- Focused on providing accommodation to individuals with complex needs
- I ran this service when it began independently and learned as I went along, evidencing ability to work under pressure and think on my feet
- Process customer referrals
- Carry out detailed risk assessments and evaluate customer needs
- To be the first point of contact for the service and provide accommodation advice and support
- Record and upload details to our case management system, ensuring to be clear and organised with my records
- To make professional decisions by deciding who was priority for limited bed spaces and communicating the reason for this decision
- To work closely with the council and other professionals to help deliver the service
Night Support Worker
Brighter Futures
Stoke-on-Trent
05.2019 - 08.2020
- I was responsible for ensuring the building was safe and secure at night and providing out of hours tenancy support, as well as general support to the tenants that lived on site with drug and alcohol problems
- Safeguarding vulnerable adults from abuse or harm
- Making critical decisions and professional judgements, especially with customers who were dealing with low mental health
- Ensuring accurate recording of information in line with policy and procedures
- Working with other agencies including police, ambulance service and mental health to provide a service
- Provided compassionate and patient-focused care to cultivate well-being.
Drug and Alcohol Worker
Brighter Futures
Stoke-on-Trent
05.2018 - 05.2019
- I held a case load of 9 clients where we focused on person centered support plans which were tailored to the individual
- A strengths based action plan was created with the client and other services to ensure positive impact within a set time frame
- Having a good understanding of risk and create personalised risk assessments for each customer
- Helping individuals to learn practical life skills ready for independence and having good conflict management skills when customers were under the influence
- Building good relationships with staff, other services and agencies
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked with customers to understand needs and provide excellent service.
Relief Worker
Brighter Futures
Stoke-on-Trent
10.2016 - 07.2018
- I was first point of contact for the service and had the responsibility of answering the phone and greeting professionals on their arrival
- Ensuring all customers were safe and well by completing checks in line with procedures and responding to incidents appropriately
- Handle all incoming calls, mail and emails
- Work with local agencies such as police and PCSO's to share vital information.
Education
Bachelor of Arts - Social Work
Keele University
08.2015 - 08.2018
High School Diploma -
Blythe Bridge High School And Sixth Form
05.2013 - 05.2015
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Blythe Bridge High School and Sixth Form
07.2009 - 06.2015
Skills
Case ManagementDocumentationMicrosoft OfficeProblem solvingCounselingCustomer serviceSafeguarding AdultsAssessment and reportsComputer skillsMicrosoft WordChairing meetingsOrganisational skillsWorking with professionalsAbility to Work Under PressureProblem managementWorking independently and as part of a teamCertifications and LicensesHCPC (Health and Care Professionals Council )
- Rapport and trust building
- Excellent Communication
- Active Listening
Additional Information
- October 2021 to October 2022 Registered HSPC for social work
Timeline
Service Coordinator
Honeycomb Group
01.2022 - Current
ASYE Social Worker
Stoke-on, Trent City Council
09.2021 - 12.2021
Service Co ordinator
Concrete
10.2020 - 09.2021
Gateway Co-ordinator
Concrete
08.2020 - 10.2020
Night Support Worker
Brighter Futures
05.2019 - 08.2020
Drug and Alcohol Worker
Brighter Futures
05.2018 - 05.2019
Relief Worker
Brighter Futures
10.2016 - 07.2018
Bachelor of Arts - Social Work
Keele University
08.2015 - 08.2018
High School Diploma -
Blythe Bridge High School And Sixth Form
05.2013 - 05.2015
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Blythe Bridge High School and Sixth Form
07.2009 - 06.2015