Bobbie-Joe Mcevoy

Work history

Room attendant

Oaklands Hotel

Norwich, Norfolk

10.2023 - Current

Supervising in HHK absence
Managing a team of 7 people
Prioritising tasks for myself & the team to meet deadlines
Working to tight deadlines/under pressure
Cleaned all rooms and public areas to a high standard
Delivered strong customer service at all times ensuring guest comfort/happiness
Followed health and safety standards governing correct use of chemicals

Teaching Assistant

Catch-22 Include School Norfolk

Norwich, Norfolk

02.2022 - 10.2023

Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments
Offered students personalised support during in-class activities and projects
Delivered additional learning support opportunities to small student groups, enabling improved academic confidence
Supported teachers in managing challenging student behaviour, conducting progress meetings to provide feedback and recommend appropriate action
Prepared positive, productive learning environments with engaging wall displays and effective resources
Organised and distributed learning materials, ensuring students received relevant homework, textbooks and classroom supplies
Performed administrative activities such as taking attendance, marking assignments and maintaining student records
Boosted academic achievement of special needs students through compassionate, considered individual tutoring
Arranged recreational spaces and equipment to encourage physical activity
Covered teacher absence and delivering lessons
Prevented student misbehaviour through constant classroom monitoring and prompt interventions
Planned and coordinated enrichment/rewards trips for the pupils
Oversaw students during breaks to maintain safe environment
Monitored children in spaces between classes, keeping disruptions to minimum
Observed children during social interactions and encouraged positive choices for minimising and resolving conflicts
Helped pupils to self regulate and understand their emotions
Provided support to young people struggling with mental health issues
Maintained sensitivity towards students with additional needs, continually improving their development and confidence
Provided and administering first aid
Ensured all first aid equipment is fully stocked and in date

Customer Assistant

Lidl Ltd

Norwich, Norfolk

10.2021 - 02.2022

Stacking shelves
Assisting Customers around the store with additional needs
Working on the till
Cash Handling
Face to Face Customer Service
Setting up and baking food items in the bakery
Planning and setting up Non-Food items on the Non-Food isles
Displaying items on shelves to promote sales
Assisting Customers on the Self-Serve Checkouts
Maintaining a clean and safe working environment at all times
Ensuring the shelves are free of empty boxes.

Head Housekeeper/Deputy Head Housekeeper/Reception

Premier Inn

Wolverhampton North, West Midlands

04.2016 - 06.2021

Prepare and coordinate documents to support and develop the team skill set, and improve practices
Prepare rotas in compliance with business needs
Distribute workloads effectively to ensure deadlines are met
Complete equipment checks, temperature checks and stock counts
Conduct and document risk assessments to ensure team safety and training
Plan meetings to encourage targets and improve morale
Daily 'Buzz sessions' to set the team up for their shift with clear direction.
Greeted and checked-in guests promptly and professionally.
Kept reservations systems up-to-date for clear availability management.
Managed incoming calls effectively using switchboard systems.
Issued guest room keys with advice on location and access.
Coordinated housekeeping staff to prepare rooms for guest arrivals.
Recorded guest account activity to produce accurate bills upon departure.
Organised guest transport to support smooth airport transfers.
Instructed maintenance staff to service rooms with known issues.
Recommended hotel services to upsell dining, bar and spa experiences.
Posted new charges to customers' rooms and compiled itemised statements.
Actioned special requests to elevate guest stays.
Provided local attraction and event information for enhanced hotel stays.
Upsold activities from tourism partners to boost revenue.
Reconciled floats and administered petty cash systems.

Basic Skills Tutor

Clear Solutions LTD

Liverpool, Merseyside

01.2012 - 11.2015

Planned sessions to accommodate for different learning styles
Communicated with the learners in a way they can understand
Delivered sessions in a way that encourages the learner to get involved
Assisted with any additional needs learners had i.e; Dyslexia
Invigilated all exams sat by learners in my group
Entered data into the internal systems
Scanned/Emailed documents to Learn Direct to secure learner funding
1:1 sessions with learners to help improve skill set and morale.

Summary

Overview

Work history

Room attendant

Teaching Assistant

Customer Assistant

Head Housekeeper/Deputy Head Housekeeper/Reception

Basic Skills Tutor

Education

NVQ Level 3 - Education & Training (formerly known as PTTLLS)

First Aid at Work Full Course

NVQ Level 3 - Hospitality Management

Skills

Work availability

Timeline

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