Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Bob Paans

Crawley

Summary

I have a full PPL [personal alcohol licence] and enjoyed every job that I have done.

Have many years experience in driving vans for deliveries and contact with many people


Overview

21
21
years of professional experience
6
6
years of post-secondary education

Work history

Bar Manager

The Moonraker
Crawley, West Sussex
03.2022 - 05.2023
  • Led team to deliver outstanding hospitality operations.
  • Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
  • Oversaw line cleaning and cellar management.
  • Ordered beverage and equipment stock by analysing sales and customer trends.
  • Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
  • Sourced products locally for improved cost-efficiency and sustainability.
  • Reconciled cash and credit card transactions to maintain accurate records.

Courier Delivery Driver

Halo Logistic
Crawley, West Sussex
05.2010 - 04.2022
  • Collected and returned unwanted stock to storage.
  • Maintained log of all deliveries and related information for reference and confirmation.
  • Operated delivery vehicles safely and in adherence with road safety regulations.
  • Received and recorded cash and card payments for delivered items.
  • Manually loaded and unloaded heavy parcels, safely lifting heavy objects.
  • Used local road knowledge to achieve faster deliveries compared to previous averages.
  • Acquired signatures and completed delivery forms for age-restricted and tracked items for compliance with sign-off procedures.
  • Worked efficiently with focus to improve average delivery times.
  • Maintained delivery vehicle clean and in safe operating condition.
  • Located residential and commercial spaces quickly to meet delivery deadlines.
  • Manoeuvred vehicles for loading and unloading.
  • Responded to and resolved delivery-related complaints and concerns.

Call Centre Agent

iclp
Croydon
08.2002 - 01.2010
  • Maintained accurate knowledge of current services to provide informative customer advice.
  • Maintained accurate records to simplify information flow between customer service and account management teams.
  • Used outstanding problem-solving and communication skills to appease dissatisfied customers.
  • Handled high call volumes with accuracy and efficiency for optimum productivity.

Education

NVQ Level 2 - metals

mts
netherlands
08.1979 - 06.1985

Skills

  • Inventory control
  • Wine and spirits expertise
  • Strong communication
  • Safe serving knowledge
  • Outgoing personality
  • Problem solving
  • Conflict resolution
  • Shift scheduling
  • Decision making
  • Diverse beverage knowledge

Languages

English
Fluent
Dutch
Native

Timeline

Bar Manager

The Moonraker
03.2022 - 05.2023

Courier Delivery Driver

Halo Logistic
05.2010 - 04.2022

Call Centre Agent

iclp
08.2002 - 01.2010

NVQ Level 2 - metals

mts
08.1979 - 06.1985

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Bob Paans