Bob Paans
Crawley
Summary
I have a full PPL [personal alcohol licence] and enjoyed every job that I have done.
Have many years experience in driving vans for deliveries and contact with many people
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work history
Bar Manager
The Moonraker
Crawley, West Sussex
2022.03 - 2023.05
- Led team to deliver outstanding hospitality operations.
- Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
- Oversaw line cleaning and cellar management.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
- Sourced products locally for improved cost-efficiency and sustainability.
- Reconciled cash and credit card transactions to maintain accurate records.
Courier Delivery Driver
Halo Logistic
Crawley, West Sussex
2010.05 - 2022.04
- Collected and returned unwanted stock to storage.
- Maintained log of all deliveries and related information for reference and confirmation.
- Operated delivery vehicles safely and in adherence with road safety regulations.
- Received and recorded cash and card payments for delivered items.
- Manually loaded and unloaded heavy parcels, safely lifting heavy objects.
- Used local road knowledge to achieve faster deliveries compared to previous averages.
- Acquired signatures and completed delivery forms for age-restricted and tracked items for compliance with sign-off procedures.
- Worked efficiently with focus to improve average delivery times.
- Maintained delivery vehicle clean and in safe operating condition.
- Located residential and commercial spaces quickly to meet delivery deadlines.
- Manoeuvred vehicles for loading and unloading.
- Responded to and resolved delivery-related complaints and concerns.
Call Centre Agent
iclp
Croydon
2002.08 - 2010.01
- Maintained accurate knowledge of current services to provide informative customer advice.
- Maintained accurate records to simplify information flow between customer service and account management teams.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
Education
NVQ Level 2 - metals
mts
netherlands 1979.08 - 1985.06
Skills
- Inventory control
- Wine and spirits expertise
- Strong communication
- Safe serving knowledge
- Outgoing personality
- Problem solving
- Conflict resolution
- Shift scheduling
- Decision making
- Diverse beverage knowledge
Languages
English
Fluent
Dutch
Native
Timeline
Bar Manager
The Moonraker
2022.03 - 2023.05
Courier Delivery Driver
Halo Logistic
2010.05 - 2022.04
Call Centre Agent
iclp
2002.08 - 2010.01
NVQ Level 2 - metals
mts
1979.08 - 1985.06