Bob Mackay
Sheffield
Summary
An experienced manager and practical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Adept at high-volume claims operations and process optimisation. Demonstrates proficiency in business development, leadership, and growth strategies, with a strong focus on insurance recoveries.
Overview
34
34
years of professional experience
3
3
years of post-secondary education
Work history
Recoveries Director
Proddow Mackay Limited
Sheffield
1992.01 - 2026.02
- Built the legal recoveries business serving major UK motor insurers.
- Negotiated and maintained uninterrupted supply contracts with Aviva, Ageas and Tesco Underwriting over more than 25 years.
- Delivered operational strategy, financial performance and workforce management across a 60+ employees.
- Built and oversaw skills development pathways from apprentice through to fully qualified solicitor delivering the highest retention rate with the PM Law Group.
- Designed and developed full cycle Proclaim Case Management workflows incorporating step automation, dashboard reporting and live performance metrics realising efficiency gains and improved outcomes for insurer clients.
- Developed market leading customer engagement with highest satisfaction scores and lowest complaints volume in the sector
Education
BSc (Hons) - Chemistry
Solent University
Southampton 1989.09 - 1992.06
Solicitor - SRA ID: 312484
University of West England
Bristol 2005.06 -
Skills
- Client Relationship Management & Customer Engagement
- High-Volume Claims Operations & Process Optimisation
- Business Development, Leadership & Growth Stategies
- Insurance Recoveries & Credit Hire Litigation
- Employee Management, Training & Development
- CRM Architecture & Workflow Design (Proclaim)
CANDIDATE SUMMARY
- Name: Bob Mackay
- Date of Birth: May 1971
- Location: Sheffield, South Yorkshire
- Notice Period: Immediately available
- Additional Details: Previous employer was part of the PM Law Group which became insolvent February 2026 resulting in redundancy
KEY IMPACT & OPERATIONAL SCALE
- Leadership of 60+ staff.
- Serviced major insurer clients including Aviva, Ageas and Tesco.
- Managed case volumes exceeding 2,500 new cases per month.
- Delivered £6m+ in monthly recoveries for insurer clients.
- Advising insurers on non-fault income models, vehicle damage evidencing and high volume litigation strategies
Timeline
Solicitor - SRA ID: 312484
University of West England
2005.06 -
Recoveries Director
Proddow Mackay Limited
1992.01 - 2026.02
BSc (Hons) - Chemistry
Solent University
1989.09 - 1992.06