Brian McCarthy
Summary
A highly motivated client manager with an attention to relationship building. Focused on high target achievement. I am self-motivated with an ability to work well independently or as part of a team. I am organised, professional, and efficient with a strong emphasis on problem solving. Customer support via phone, email and Salesforce CRM. Interested in employee training and development. Previous roles have included working in the community sector as a trainer with TIDES. I have experience as a support worker, working as a facilitator with people with learning difficulties. Previous roles have included staff training and on-boarding. Training new staff and system implementation. I have attended train the trainer courses in VMware Palo Alto, California. I was part of a global training team tasked with training upto 200 staff in a new system implementation in ServiceSource Dublin and Liverpool.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
Work history
General Operative
Vertiv
, Donegal
2022.11 - Current
- I currently work in Power Bar within E&I Engineering. In the Grinding and Welding bay. Grinding weld out of Elbows
- Experience within Copper Cleaning.
- Delivery of wafers between both Fabrication labs for testing and manufacture
- Inspected products to maintain high quality standards.
- Coordinated with team members to meet production targets effectively.
- Operated hand tools to assemble products efficiently.
Support Worker
Praxis Care
Derry
2021.10 - 2022.06
- Worked in a day centre setting in Praxis Care working with a group of people with learning difficulties
- The ages of group range from 20 to I facilitated and acted as a support to the group within our centre and while out within the community
- The group participated in a range of activities such as sports, drama, music, dance, swimming, and bowling.
Good Relations Trainer
TIDES
Belfast
2018.10 - 2021.10
- A Good Relations trainer/facilitator working for TIDES within a community PeaceIV funded project called Extern Positive Learning
- I facilitated OCN accredited courses including good relations and conflict resolution
- I worked within the community, including prisons, probation NI and probation Ireland also community groups etc, working with marginalised people within the community
- I ran both workshops based and online based courses to service users within the
- Extern Positive Learning project.
Customer Support Agent
Modsquad
Derry
2017.08 - 2018.10
- Working on behalf of US clients
- Offer phone support and chat support using
- Zendesk CRM ticket system
- Actively assist customers with their Accounts and
- Self-Publishing Processes
- Walk customers through navigating on using the software platform and offering technical support to resolve any issues
- Ensure customer satisfaction through all interactions with the customer
- Phone
- Emails Chats.
Inside Sales & Support Representative
Nostra
Dublin
2016.01 - 2018.09
- Account Management, Building Revenue Pipeline; Forecast accurately while constantly striving to exceed targets
- Supporting the field sales team while building strong relationships within our client-base through proactively contacting customers Information gathering seeking new business opportunities
- Educating customers while understanding client requirements, engaging with our suppliers for the best prices, quoting customers on Autotask
- Hardware and Software licensing sales.
Vmware Solutions Sales Representative
Avnet
Dublin
2015.01 - 2016.07
- I worked for an Irish distributor selling VMware & Veeam New Product licenses renewal of existing contracts
- VMware vSphere 6, Veeam Backup & Replication
- I worked with the reseller community providing pricing and advice on required licenses and support with deal registrations, bidding and tenders
- Monthly Sales approx 1 Million
- Built lasting relationships with the Resellers to act as a trusted adviser for the products and to aid in the buying process
- Managed all quoting aspects and booking of orders through to the Vendors.
Senior Account Representative
ServiceSource
Dublin
2012.07 - 2015.11
- Working on behalf of client VMware issuing support and subscription licensing contract renewals for the Irish and UK territories
- Consultant on licensing requirements and compliance
- Exceeded Quarterly Targets range (1.5 to 3 million
- USD) Delivering internal training methodology to pipeline to up-sell/ cross sell opportunities to maximise pipeline and revenue through the reseller channel and end-user
- Reviewing relevant databases to research accounts and uncover new opportunities to maximise revenue
- Managing the entire service sales cycle from prospect to close
- Support for the implementation of a new system through delivering a training course internally with colleagues, as well as mentoring and coaching new employees.
Key Account Manager
Eircom/Eir
Dublin
2008.12 - 2012.07
- Sole point of contact for a base of customers comprised from Eircoms 'Key' segment
- Developing knowledge of each customer's key business drivers, their short to medium term plans to anticipate and issues and solutions from Eircoms position
- Finding and delivering flexible communications strategies for customers faced with decreasing margins and cheaper telecommunications providers
- Performance was managed against a KPI index that included revenue, retention, new sales, hardware sales and base enlargement matrices.
Education
Electronic Engineering - Engineering
Cork Institute of Technology
Cork 2001.09 - 2004.06
Leaving Certificate -
De la salle college Macroom
Macroom 1996.09 - 2001.06
Skills
- Employee Training
- Proficient in systems CRM & Zendesk
- CRM systems Salesforce
- VMware BI Reporting
- PC skills
- Excel,PowerPoint and Word
- Account Management
- Training / Facilitation
- Communication
- Inter-personal skills
- Working with people with disabilities
- Customer Service
Interests
Extra-curricular activities, I have a keen interest in technology. In particular photography as a hobby. I like mygadgets, Android phones, Linux OS laptops, Microsoft products, Raspberry Pi.
Timeline
General Operative
Vertiv
2022.11 - Current
Support Worker
Praxis Care
2021.10 - 2022.06
Good Relations Trainer
TIDES
2018.10 - 2021.10
Customer Support Agent
Modsquad
2017.08 - 2018.10
Inside Sales & Support Representative
Nostra
2016.01 - 2018.09
Vmware Solutions Sales Representative
Avnet
2015.01 - 2016.07
Senior Account Representative
ServiceSource
2012.07 - 2015.11
Key Account Manager
Eircom/Eir
2008.12 - 2012.07
Electronic Engineering - Engineering
Cork Institute of Technology
2001.09 - 2004.06
Leaving Certificate -
De la salle college Macroom
1996.09 - 2001.06