Bliss Copp

· I started as a Health Care Assistant on a elderly persons ward completing my appropriate training including but not limited to - manual handling, First aid/CPR, patient confidentiality & welfare.

· Successfully completing my Care Certificate to a high standard.

· Maintained and updated digital & paper patient records and medical information.

· Established a friendly rapport with patients to promote positive experiences and wellbeing.

· Charted patient information related to vital signs, pain management and various daily inputs and outputs.

· Monitored patient health, behaviour and physical changes, promptly reporting concerns to ward supervisor.

· Provided quality personal care, such as dressing and bathing, while maintaining respect and sensitivity.

· Promoted and encouraged independence while assisting patients with daily routines.

· Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.

· Facilitated patient mobility through assistance with walking aids, transfers, and use of other mobility aids to help prevent falls and improve independence.

· Communicated effectively with patients, families, and healthcare professionals to ensure high-quality care coordination.

· Supported patients with nutrition and hydration needs, ensuring they received appropriate meals/dietary requirements and assisting with feeding when necessary.

· Maintained a clean and hygienic environment in patient areas, adhering to infection control protocols.

· Responded quickly to patient call bells and requests for assistance, prioritising patient safety and satisfaction.

· Advocated for patients' rights and well-being, acting as a liaison between patients and healthcare providers.

· Delivered end-of-life care with sensitivity and compassion, supporting patients and their families during difficult times. Also providing information about further support resources if needed.

· Attended regular first aid and CPR training to keep updated on emergency procedures and best practices.

· Working as a self-employed senior hair stylist

· 15 years salon & customer experience

· Maintained high hygiene standards, sterilising equipment and ensuring a clean work environment.

· Resolved client concerns with empathy and professionalism, maintaining positive salon reputation.

· Offered bridal and special occasion hair styling services, tailored to meet event-specific requirements.

· Provided expert consultations to clients, recommending hairstyles and treatments to suit individual needs.

· Coordinated salon schedules, ensuring smooth operation and minimal disruption to services.

· Implemented effective stock management practices, reducing waste and controlling salon costs.

· Specialised in cutting, colouring, and styling hair according to latest trends and customer preferences.

· Delivered exceptional customer service, building a loyal clientele through personal attention and care.

· Assisted salon staff with appointment scheduling, bookkeeping and inventory management procedures.

· Kept salon clean and pristine by cleaning work areas, sweeping floors and sanitising chairs between client bookings.

· Demonstrated proficiency in the latest hairdressing techniques and trends, ensuring high levels of client satisfaction.

· Started as a Saturday girl then completing my NVQ level 2 in hairdressing to becoming a fully qualified senior stylists to which i then helped train new junior stylists.

· Shadowed senior stylists throughout hair colouring, cutting and styling treatments to obtain an extensive understanding of hairdresser best practices.

· Attended regular training in best hair styling practices, cutting techniques and colouring regulations.

· Answered salon phones and emails, dealing with enquiries including bookings, pricing and availability.

· Updated client records to deliver seamless treatments and experiences.