Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
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Blessing Rumbidzai Munemo

ZENGEZA 2 Chitungwiza,ZIMBABWE

Summary

Experienced professional with 6+ years of focus on managing cash operations in high-paced casino environments and table games. Capable of ensuring accurate cash handling, maintaining financial integrity, and enhancing customer satisfaction. Utilise keen organisational skills and detail-oriented approach to streamline processes and support team performance.

Overview

7
7
years of professional experience
2
2
years of post-secondary education

Work history

Casino head cashier

Casino Royale
Crn Cameroon & Bank Harare, Zimbabwe
03.2023 - Current
  • Customer Service: Offering service rounds, refreshments, and promoting customer satisfaction in line with brand guidelines.
  • Observing customer behavior, identifying any suspicious or disruptive actions, and handling security concerns appropriately.
  • Assisting with administrative tasks and ensuring accuracy in all records.
  • Supporting and ensuring the success of venue promotions.
  • Addressing customer complaints and concerns according to company policy, escalating when necessary.
  • Engaging with customers throughout the shift, logging interactions in compliance with company policies.
  • Maintaining a professional appearance by adhering to the brand's dress code.
  • Understanding and adhering to safeguarding policies and challenges and anti-discrimination practices.
  • Processed large volumes of cash transactions skilfully, maintaining focus under pressure.
  • Enhanced team morale by organising staff training sessions.
  • Conducted regular audits on cashier drawers, demonstrating commitment to financial transparency.
  • Collaborated effectively with other departments within the casino to ensure smooth operations.

Casino head cashier

Casino Marina
Long Chen Plaza ,Cnr Samora Machel & Mutley Bend , Zimbabwe
07.2022 - 03.2023
  • Monitored performance of cashier team members for continuous improvement opportunities.
  • Ensured compliance with gaming regulations at all times, maintaining a secure environment for customers and staff alike.
  • Enhanced team morale by organising staff training sessions.
  • Increased accuracy with meticulous record-keeping tasks.
  • Maintained database of transactions, improving audit trail quality.
  • Streamlined cashier operations by implementing new procedures.
  • Identified and removed cheating players following procedure.
  • Communicated betting information and outlined related procedures.
  • Entered and verified game-related data on computer system.
  • Stayed up-to-date on policies and rules to maintain consistency.
  • Organised cash flow and recorded transactions for accurate recordkeeping.
  • Served customers with excellent customer service skills to facilitate positive experiences.
  • Protected company reputation by upholding all internal policies and complying with all gambling legislations.
  • Monitored transactions closely to verify legitimacy.
  • Provided excellent customer service by recommending additional products and services to meet customer needs.
  • Understood balance between customer focus, attention and appropriate game pace.

Casino cage cashier

Montclair Hotel and Casino
A14, Juliasdale Nyanga, Zimbabwe
04.2019 - 07.2022
  • Collaborated with various departments to ensure seamless operations and contributed to maintaining a positive team culture.
  • Practised effective communication skills to resolve disputes amicably.
  • Showcased attention to detail whilst dealing with large amounts of currency.
  • Worked collaboratively with security team for fraud prevention.
  • Handled sensitive information discreetly, maintaining customer trust and loyalty.
  • Improved customer satisfaction by providing quick, accurate cash transactions.
  • Adhered strictly to financial policies, maintaining transparency in dealings.
  • Operated cash register and other related equipment proficiently.
  • Performed routine cash counts, ensuring accuracy at all times.
  • Worked under pressure during peak times to ensure smooth operation.
  • Provided excellent customer service to enhance gaming experience.
  • Maintained high level of accuracy for financial transactions.
  • Ensured adherence to casino regulations whilst handling monetary exchanges.
  • Assisted in training new employees to maintain operational standards.
  • Processed tickets, chips and coins, handling large sums of money.

Guest Services Representative

Golden Sun Prive Casino
Golden Mile Hotel,Casino & Conference Centre Gweru, Zimbabwe
01.2018 - 04.2019
  • Assisted guests with inquiries, providing recommendations for nearby attractions and dining options
  • Collaborated with security team to detect and prevent any fraudulent activities
  • Coordinated with housekeeping department to ensure room readiness before guest arrival.
  • Successfully delivered on tasks within tight deadlines.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Assisted guests with luggage transportation for their convenience.
  • Handled telephone enquiries effectively, improved communication standards.
  • Directed guests to hotel facilities like the restaurant or gym for better utilisation of amenities.

Education

Diploma in Casino Management in Hospitality - Casino Dealer & Casino Management

Topeardus Casino Training Institute
Harare Zimbabwe
01.2016 - 12.2017

Skills

  • Point-of-sale systems
  • Attention to detail
  • Knowledge of casino games
  • Video surveillance operation
  • Cash Handling and Basic Math
  • Customer Service
  • Integrity and Confidentiality
  • Knowledge of Casino Systems & Software
  • Regulatory and Compliance Knowledge
  • Multitasking and Time Management
  • Teamwork and Strong Communication
  • Stress Management
  • Numeracy & Record-Keeping
  • Computerised cashier systems mastery

Languages

English
Fluent
Shona
Advanced (C1)

References

References available upon request.

Timeline

Casino head cashier

Casino Royale
03.2023 - Current

Casino head cashier

Casino Marina
07.2022 - 03.2023

Casino cage cashier

Montclair Hotel and Casino
04.2019 - 07.2022

Guest Services Representative

Golden Sun Prive Casino
01.2018 - 04.2019

Diploma in Casino Management in Hospitality - Casino Dealer & Casino Management

Topeardus Casino Training Institute
01.2016 - 12.2017

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Blessing Rumbidzai Munemo