Blessing Omoshemime Olowosokedile

• Using specialized lighting to identify micro-scratches, scuffs, or dents on the screen, housing, and camera lens.
• perform critical data verification by ensuring a 100% match between the physical device (IMEI and color) and its digital documentation.
• Ensuring that a "Premium" phone looks exactly like a "Premium" phone. This requires strict adherence to the Grading Handbook.
• Checking if the charging port is loose or if buttons feel "mushy" rather than "clicky.
• I act as a final checkpoint for data integrity, verifying that the device’s physical attributes, such as color and serial numbers, exactly match the internal tracking documents
• Identified issues, analysed information and provided solutions to problems.
• Enhanced working relationships by participating in team-building activities.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.
• Developed excellent working knowledge of industry trends and improvements in processes.

• Diagnosed complex "tricky" issues for customer-bought devices and warranty claims.
• Interfaced directly with stakeholders to resolve technical disputes and RMA investigations.
• Matching the physical and functional state of the phone against the customer’s self-assessment. (e.g., Did they claim "Like New" but the screen has micro-scratches?)
• Resolving discrepancies when a phone fails the check, requiring you to communicate the "why" behind a price change or a rejection.
• Performing deep diagnostics on returned phones to identify the root cause. (e.g., Was it a faulty repair, a defective spare part, or accidental customer damage?)
• Keeping detailed records of why a warranty claim was approved or denied to protect the company from fraud and the customer from unfairness.
• Acted as a bridge between technical reality and customer support, translating device errors into clear technical inquiries.
• Managed complaints with calm, clear communication and problem-solving.
• Identified issues, analysed information and provided solutions to problems.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Trained and mentored employees to maximise team performance.

• Buffing and polishing the glass to reveal the true condition of the screen (separating actual scratches from surface dirt).
• Maintained clean, safe working environments to eliminate accident risks.
• Achieved service time and quality targets.
• Identified issues, analysed information and provided solutions to problems.
• Spotting early signs of swelling batteries, frame bends, or third-party modifications that might disqualify the phone immediately.
• Running comprehensive software checks on the "Vital Signs": FaceID/TouchID, cameras (focus and spots), microphones, speakers, and sensors.
• Precisely documenting any failures found during diagnostics so Repair knows exactly what to fix without wasting time on a "re-diagnosis.
• Deciding the "Next Step" for the phone. Should it go straight to Grading (Top Quality), or does it need to go to Repair (The Gap).

• Analyzed and diagnosed iphones based on customer feedback by identifying the current situation, the desired future state, and the gaps or issues that need to be addressed.
• Designed solutions that meet the business needs and objectives by evaluating different options, considering the feasibility, risks, costs, and benefits of each solution, and recommending the best one.
• Supported the development, testing, and deployment of the solution, as well as providing training, documentation, or feedback to the customer, stakeholders, or users.
• Performed high quality repair, troubleshooting, diagnosis and

framing of iPhone 7 to iPhone 14.

• Performed inbound activities such as receiving and iPhone cleaning, and outbound activities such as order fulfillment, installation of accessories,packaging and preparing order for shipment.
• Kept tools and equipment organised and in good working condition.

• Building a trusted relationship by leveraging on renegotiation of terms as a result of changes in personal finance via regular calls to client.
• Responded to client complaints at embryo stage by ensuring prompt resolution to avoid escalations.
• Recorded content of conversations and proposed actions to provide a clear audit trail. Proposed additional services and products based on client's feedback to retain existing clients and develop future business.
• Monthly reviewed client accounts and updates details of repayments, arrears and changes to contractual agreements.Used company's call logging software to accurately record details of calls.
• Prepared PL and balance sheets reporting. The posting of Accruals, Prepayments, and Journals.
• Checking, calculation and processing of management fees, rebates and revenue. Preparation of periodic financial statements, cash flows and associated notes.
• Maintaining the general ledger. Preparing financial statements, including tax returns. Worked with Microsoft Excel. Performed Sales and purchase ledger.
• Analysed financial data and making conclusions. Involved in producing and analyzing year end financial accounts. Liaising with the company's auditors.
• Involved in preparing monthly management accounts. Assisted in bank reconciliations.
• Assisted with receiving, processing and verifying all invoices related to accounts payables.