Summary
Overview
Work history
Education
Skills
Timeline
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Blessing Itohan Odemwingie

Northampton,United Kingdom

Summary

Customer-focused professional with extensive experience in customer care, case management, and compliance-driven environments. Skilled in identifying risks, investigating complex cases, and resolving sensitive customer issues with empathy and precision. Proficient in IT systems and reporting tools to document, analyse, and escalate suspicious activity. Adept at balancing fraud prevention with outstanding customer service, ensuring customers feel supported, protected, and informed throughout investigations. Committed to safeguarding organisational integrity and delivering excellence in fraud risk management.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work history

Customer Support Officer (Volunteer)

Studynets
Hertford, Hertfordshire
04.2023 - Current
  • Handled sensitive customer inquiries with empathy, ensuring quick resolution while protecting customer data.
  • Compiled reports on recurring issues and anomalies, supporting identification of potential risks and fraud patterns.
  • Ensured accurate case documentation to support audits, investigations, and service improvements.
  • Delivered tailored solutions to safeguard customers and strengthen trust in digital services.
  • Monitored customer interactions for unusual activity and raised alerts to management where potential fraud was suspected.

Relocation & Academic Preparation

Self-directed / Independent Development
Northampton, Northamptonshire
11.2022 - 04.2023
  • Undertook independent study and skill development to prepare for MSc in Business Analytics.
  • Successfully transitioned into postgraduate academic environment, strengthening adaptability, planning, and problem-solving skills.

Administrative Assistant

Word Assembly
Lagos State, Nigeria
07.2017 - 11.2022
  • Managed and safeguarded confidential records and databases, ensuring compliance with internal policies.
  • Coordinated communications with stakeholders, addressing inquiries while upholding integrity and accuracy.
  • Produced detailed minutes and reports to support senior leaders in decision-making and risk oversight.
  • Implemented controls in office processes to prevent errors, minimise risk, and strengthen compliance.
  • Supported leadership in identifying process gaps and suggested improvements to reduce potential risk exposure.

Professional Transition & Skill Development

Self-directed / Independent Development
Lagos, Nigeria
04.2017 - 07.2017
  • Completed short-term training and independent study to strengthen customer service skill.
  • Prepared for transition into administrative support role, ensuring readiness for new responsibilities.

User Support Intern

Dlight Digital Media Limited
Lagos State, Nigeria
04.2016 - 04.2017
  • Investigated customer complaints and escalated suspicious cases for further review.
  • Produced weekly analysis reports on customer issues, identifying trends and potential areas of fraud risk.
  • Delivered accurate and timely resolutions to customers while maintaining compliance with company policy.
  • Supported case management processes by logging and tracking inquiries through to closure.
  • Collaborated with team members to streamline escalation procedures, ensuring high-risk cases were prioritised.

Customer Care Representative

Communication Network Support Service Limited
Lagos State, Nigeria
01.2016 - 04.2016
  • Responded to inbound and outbound calls, verifying customer information and detecting potential risks.
  • Escalated fraudulent activity and unusual requests to senior teams in line with risk procedures.
  • Educated customers on secure practices to help safeguard accounts and prevent fraud.
  • Adhered strictly to compliance procedures, ensuring accuracy and integrity in every case handled.
  • Documented suspicious account activities thoroughly, ensuring clear evidence was available for investigation teams.

Administrative Assistant

Inneh & Associates
Edo State, Nigeria
10.2015 - 12.2015
  • Maintained accurate financial and operational records to support transparency and fraud prevention.
  • Handled sensitive data with confidentiality, reducing risk of misuse or error.
  • Supported managers with administrative and compliance-related duties, contributing to effective risk control.
  • Completed assigned tasks within deadlines, ensuring efficiency and reliability in operations.
  • Monitored discrepancies in invoices and receipts, flagging potential fraudulent or erroneous transactions.

Education

Master of Science - Business Analytics

University of Northampton
Northampton, United Kingdom
02.2023 - 02.2024

Bachelor of Science - Business Administration

University of Benin
Benin City, Nigeria
10.2011 - 09.2015

Skills

  • Fraud awareness & risk escalation
  • Case management & investigation
  • Customer protection & empathy
  • Data analysis & reporting
  • Compliance & policy adherence
  • Problem-solving under pressure
  • Customer service excellence
  • Effective written & verbal communication

Timeline

Customer Support Officer (Volunteer)

Studynets
04.2023 - Current

Master of Science - Business Analytics

University of Northampton
02.2023 - 02.2024

Relocation & Academic Preparation

Self-directed / Independent Development
11.2022 - 04.2023

Administrative Assistant

Word Assembly
07.2017 - 11.2022

Professional Transition & Skill Development

Self-directed / Independent Development
04.2017 - 07.2017

User Support Intern

Dlight Digital Media Limited
04.2016 - 04.2017

Customer Care Representative

Communication Network Support Service Limited
01.2016 - 04.2016

Administrative Assistant

Inneh & Associates
10.2015 - 12.2015

Bachelor of Science - Business Administration

University of Benin
10.2011 - 09.2015

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Blessing Itohan Odemwingie