Blessing Appiah Owusu
Leeds
Summary
A Front Desk Officer at Prudential Bank Ltd, adept in cash handling and customer service expertise. Enhanced customer satisfaction by resolving disputes with empathy, boosting loyalty by 20%. Proficient in Microsoft Office and active listening, ensuring seamless operations and exceptional guest relations. Recognized for team building and managing high-stress situations effectively.
Overview
1
1
year of professional experience
Work History
Front Desk Officer
Prudential Bank Ltd
11.2024 - 08.2025
- Handled phone calls effectively, routing them to relevant departments or taking messages as needed.
- Managed teller operations, overseeing cash handling procedures while maintaining strict security protocols.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Prudential Bank Ltd
06.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts regarding customer banking issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for banking services.
Education
Master of Research - Business
York St. Johns University
York, United Kingdom09-2026
Bachelor of Science - Agricultural Business And Management
Kwame Nkrumah University of Science And Technology
Ghana11-2024
Skills
- Credit and cash payments
- Cash handling
- Guest services
- Microsoft office
- Guest relations
- Team building
Languages
English
Professional Working
Declaration
I Blessing Appiah Owusu, declare that all information given about me is accurate and true to the best of my knowledge.
Reference
Available on request
Timeline
Front Desk Officer
Prudential Bank Ltd
11.2024 - 08.2025
Customer Service Representative
Prudential Bank Ltd
06.2024 - 08.2024
Master of Research - Business
York St. Johns University
Bachelor of Science - Agricultural Business And Management
Kwame Nkrumah University of Science And Technology
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