Blessing Albert
Manchester
Summary
Dedicated professional specializing in managing challenging behavior and delivering psychological support, with a strong grasp of confidentiality regulations. Proven ability to care for vulnerable adults, including expertise in operating mobility aids and providing physiotherapy assistance. Committed to improving quality of life through compassionate care and efficient housekeeping practices..
Overview
1
1
Language
1
1
Certification
6
6
years of post-secondary education
8
8
years of professional experience
Work history
Customer service manager
Multi-Pro Consumer Limited, Tolaram Group
Eric-Moore/Surulere, Lagos.
2018.04 - 2023.06
- Improved customer satisfaction by resolving challenging situations with calm, attentive service.
- Improved customer loyalty by resolving complaints efficiently through consistent, empathetic support.
- Elevated company reputation through delivery of consistently high-quality customer care.
- Oversaw daily operations, monitoring performance and addressing operational issues promptly.
- Achieved a supportive environment through proactive team management and consistent feedback delivery.
- Facilitated staff development with ongoing training initiatives.
- Streamlined processes to enhance workflow clarity and team coordination.
- Cultivated stakeholder rapport through proactive communication and timely follow-ups.
- Promoted products through persuasive messaging, improving customer awareness and purchasing decisions.
- Handled outside vendor and service agency negotiations to meet group needs.
Caregiver
Masc Care Home
Mushin, Lagos
2023.01 - 2025.06
- Provided personalised care to an average of 15 patients daily in medical centre setting
- Assisted with 500+ activities of daily living (ADL) to enhance patient comfort and hygiene.
- Monitored and assessed 20+ patients, promptly reporting changes to medical staff to ensure timely interventions.
- Administered medications and treatments in line with medical instructions and best clinical practice.
- Assisted with mobility for 95% of clients, facilitating improved independence.
- Prepared nutritious meals for clients, adhering to dietary restrictions and preferences
- Supported residents with dementia in dressing and meal preparation to promote dignity and nutrition.
Care and support worker
Yinkfem
Manchester, North Midlands
2025.09 - 2026.06
- Assessed clients and documented information to inform care decisions and improve support strategies.
- Monitored vital signs regularly, resulting in timely medical attention when needed.
- Maintained accurate patient records to ensure seamless care coordination. to support continuity of care planning..
- Coordinated safe patient mobility using wheelchairs and walkers, promoting independence.
- Delivered consistent companionship to elderly patients, enhancing emotional well-being and engagement.
- Escorted patients on outings or errands outside the home, promoting a sense of normalcy in daily life.
- Respected diverse cultural backgrounds by providing tailored assistance that addressed individual needs.
- Responded promptly during emergencies and ensured immediate professional help was sought.
- Owned accurate patient record maintenance to support continuity of care planning.
Education
Ojoku High School
Ajegunle/Lagos 1992.01 - 1998.06
Skills
- Operational efficiency
- Confidentiality knowledge
- Conflict resolution
- Challenging behaviour management
- Compassionate care
- Adult care
- Client mobility support
- Psychological understanding
- Physiotherapy assistance
Affiliations
- Volunteering, Reading, and Travelling
Certification
- Social worker, caregiver, & caregiver support- Udemy Masters Course
- First Aid Course- Florence Academy
Languages
English
Fluent
References
References available upon request.
Timeline
Care and support worker
Yinkfem
2025.09 - 2026.06
Caregiver
Masc Care Home
2023.01 - 2025.06
Customer service manager
Multi-Pro Consumer Limited, Tolaram Group
2018.04 - 2023.06
Ojoku High School
1992.01 - 1998.06