Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Blessing Osazuwa

Wolverhampton,England

Summary

Dedicated professional with expertise in customer service and complaint handling, known for strong verbal and written communication skills. Demonstrates empathy and active listening, ensuring a positive customer focus. Proficient in Zoom for remote communication, with a solid foundation in general computer literacy. Excels in time management, self-motivation, and adaptability, with a proven ability to quickly learn and solve problems. Committed to teamwork in remote environments, exhibiting patience, resilience, and a positive attitude.

Overview

6
6
years of professional experience

Work History

Support worker

Aston Transitional Care
Wolverhampton, England
01.2025 - 05.2025
  • Participated in regular team meetings, enhancing quality of care provided.
  • Completed housekeeping tasks resulting in a clean, safe home environment.
  • Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
  • Enhanced wellbeing of patients by providing emotional support and companionship.

Night Care Officer

Care and Management Services Ltd.
08.2024 - 01.2025
  • Supported clients in their homes by looking after them and staying alert through the night.
  • Assisted with medication management and ensured adherence to prescribed regimens.
  • Developed strong relationships with clients to foster trust and enhance their well-being.
  • Maintain accurate records of client progress and changes in condition.

Business Administrative Support

Wolverhampton City Council
Wolverhampton, England
06.2024 - 09.2024
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Delivered administrative support across council departments, including minute-taking, scheduling, and document management.
  • Accurately processed invoices, supported procurement activities, and maintained financial records in line with council procedures.
  • Served as the first point of contact for internal and external stakeholders, ensuring professional and responsive communication.

Telephone Interviewer

IFF Research
London
09.2023 - 01.2024
  • Conducted telephone interviews with survey participants in a professional and unbiased manner.
  • Gathered and recorded accurate information by actively listening and probing respondents effectively.
  • Demonstrated strong communication skills to ensure clarity and comprehension of survey questions.
  • Assured quality control with meticulous data entry and record-keeping.
  • Recommended surveying strategies that increased interviewee engagement by 33%.

Waiter

TCS Recruitment
11.2019 - 02.2020
  • Excelled in a challenging, high-volume environment, dealing with 200+ customers during busy periods.
  • Meeting and greeting customers and taking orders.
  • Provided exceptional, fast, and friendly service.
  • Ensured customers were satisfied with their meals, work with the kitchen to resolve any complaints and process customer payments.

Education

BSc - Business & International Relations

Aston University
09/2021 - 06/2025

A-Level - Sociology, Spanish, Applied Science

Amethyst Sixth Form
Wolverhampton
09/2019 - 05/2021

GCSEs - Maths, English, Finance, History, Science, Engineering, Child Care, Health and Social, Eng. Lit

Moreton School secondary school
Wolverhampton
09/2016 - 06/2019

Skills

  • Strong Verbal & Written Communication
  • Empathy and Active Listening
  • Customer Service & Complaint Handling
  • Zoom Proficiency for Remote Communication
  • General Computer Literacy
  • Time Management & Self-Motivation
  • Adaptability and Quick Learning
  • Problem-Solving and Critical Thinking
  • Patience and Resilience
  • Teamwork in Remote Environments
  • Customer Focus and Positive Attitude

Languages

Spanish
Native

Timeline

Support worker

Aston Transitional Care
01.2025 - 05.2025

Night Care Officer

Care and Management Services Ltd.
08.2024 - 01.2025

Business Administrative Support

Wolverhampton City Council
06.2024 - 09.2024

Telephone Interviewer

IFF Research
09.2023 - 01.2024

Waiter

TCS Recruitment
11.2019 - 02.2020

BSc - Business & International Relations

Aston University
09/2021 - 06/2025

A-Level - Sociology, Spanish, Applied Science

Amethyst Sixth Form
09/2019 - 05/2021

GCSEs - Maths, English, Finance, History, Science, Engineering, Child Care, Health and Social, Eng. Lit

Moreton School secondary school
09/2016 - 06/2019

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Blessing Osazuwa