BLESSING OSATOHAMWEN OMAKA
London,UK
Summary
Detail-oriented professional with expertise in document production and workflow accuracy in financial and legal sectors. Proficient in Microsoft Office and template compliance, emphasizing quality and brand alignment. Experienced in managing confidential documents and meeting tight deadlines while supporting client-facing teams effectively.
Overview
10
10
years of professional experience
Work history
Securities & Derivatives Representative
Citibank UK
London, England
09.2022 - Current
- Produced and verified documentation with 100% compliance under strict deadlines.
- Delivered 10+ complex client statements within 24 hours with zero errors, improving turnaround times.
- Introduced workflow log reducing clarification emails by 40% and boosting team transparency.
- Strengthened stakeholder relationships, improving request accuracy by 50% and cutting rework.
Entrepreneur
Blessing’s Kitchen
London
06.2020 - 06.2023
- Managed digital records and budgets for 20–30 monthly orders, ensuring clear and consistent documentation.
- Handled up to 10 customer queries weekly, maintaining high satisfaction and repeat business.
- Implemented efficient workflows that increased productivity and improved service quality.
Accounts Assistant
Citi & Co
London
06.2021 - 08.2021
- Logged call outcomes and customer data accurately, supporting daily workflow reporting.
- Handled outbound calls professionally, ensuring clear communication and consistent service quality.
- Maintained organised digital documentation to support team operations and follow‑up activities.
Customer Advisor
Barclays Bank
05.2016 - 06.2016
- Prepared and filed account documents with accuracy, supporting daily financial operations.
- Assisted with cash‑handling paperwork and administrative tasks, ensuring compliance with office procedures.
- Collaborated with colleagues to resolve customer issues swiftly, enhancing satisfaction through prompt query handling.
Education
MBA - Master of Business Administration
University of Liverpool
Global 07.2025 -
Bachelor of Science - Economics
University of Essex
Colchester 01.2018 - 01.2021
A-Levels & GCSEs - A-Levels & GCSEs
St Angela’s Ursuline School
London 01.2011 - 01.2018
Skills
- Microsoft Word and Excel proficiency
- Quality control and proofreading skills
- Template adherence
- Requirements documentation expertise
- Task-oriented approach
- Workflow optimization
- Confidentiality practices
- Effective client communication
CERTIFICATIONS & ACHIEVEMENTS
Duke of Edinburgh Bronze Award, NCS Certificate, Influence & Persuasion (Citi Leadership Programme)
Administrative & Document Support
Arc 2.0 Church, Finance & Admin Lead (Volunteer), 2025-01, Present,
- Prepared and maintained accurate financial and administrative records, ensuring consistency and compliance.
- Coordinated online meetings and supported workflow processes for leadership teams., Liaised with stakeholders to ensure timely responses and organised documentation.
Accomplishments
· Duke of Edinburgh Bronze Award
· NCS Certificate
· Influence & Persuasion (Citi Leadership Programme)
Timeline
MBA - Master of Business Administration
University of Liverpool
07.2025 -
Securities & Derivatives Representative
Citibank UK
09.2022 - Current
Accounts Assistant
Citi & Co
06.2021 - 08.2021
Entrepreneur
Blessing’s Kitchen
06.2020 - 06.2023
Bachelor of Science - Economics
University of Essex
01.2018 - 01.2021
Customer Advisor
Barclays Bank
05.2016 - 06.2016
A-Levels & GCSEs - A-Levels & GCSEs
St Angela’s Ursuline School
01.2011 - 01.2018