Blessing Onwordi
Bedford,United kingdom
Summary
Results-driven Sales and Relationship Management professional with proven experience in customer engagement, performance improvement, and revenue growth. Demonstrated ability to analyse customer interactions, identify improvement opportunities, and enhance service quality. Skilled in cross-selling, client retention, and delivering data-driven insights to improve business performance. Seeking to transition into a Quality Analyst role to leverage analytical thinking, attention to detail, and customer experience expertise.
Overview
10
10
years of professional experience
Work History
Sales advisor
TELEFONICA UK
Milton Keynes, Buckinghamshire
10.2024 - Current
- Delivered consistent high sales performance, exceeding targets through proactive engagement and cross-selling techniques
- Analysed customer needs to recommend tailored solutions, improving conversion rates and customer satisfaction
- Resolved customer complaints efficiently, maintaining service quality and brand reputation
- Provided after-sales support, ensuring customer retention and positive experience
- Monitored customer interactions to identify trends and areas for service improvement
Relationship manager
FIDELITY BANK PLC
Lagos
01.2021 - 08.2024
- Managed client portfolios, driving revenue growth through relationship building and strategic upselling
- Analysed customer data and behaviours to identify opportunities for service improvement and risk mitigation
- Ensured compliance with internal policies and regulatory standards
- Delivered tailored financial solutions, improving customer satisfaction and engagement
- Streamlined onboarding processes, increasing account acquisition and transaction volumes
- Collaborated with cross-functional teams to improve service delivery and operational efficiency
- Provided insights and recommendations to enhance customer experience and retention
Facilitator
NIGERIA CONSERVATION FOUNDATION (NCF)
Calabar
01.2019 - 06.2019
- Led environmental awareness initiatives, improving community engagement and participation
- Coordinated educational programmes to promote sustainability and behavioural change
Teacher
LIVINGSTONE ACADEMY-CALABAR
Calabar
07.2018 - 12.2018
- Leveraged diverse instructional mediums to enhance conceptual understanding.
- Designed and administered assessments, including quizzes, tests, and exams, to measure educational progress.
- Developed structured lesson plans to optimize daily learning and student engagement.
Industrial Trainee
INTERNATIONAL INSTITUTE OF TROPICAL AGRICULTURE
Ibadan
06.2016 - 12.2016
- Collected and analysed field data to support research and reporting
- Improved data accuracy and reporting efficiency through structured documentation
Education
Master of Science - Environmental Management
University of Hertfordshire
Hatfield2026
B.Agric.Tech - Crop Science and Technology
Federal University of Technology
Owerri, Nigeria2017
Skills
- Quality Assurance & Call Monitoring
- Customer Experience (CX) Improvement
- Sales Performance & Target Achievement
- Cross-Selling & Upselling Strategies
- Data Analysis & Reporting
- Stakeholder & Client Relationship Management
- KPI Tracking (CSAT, Conversion Rates, Retention)
- Complaint Resolution & Process Improvement
- Attention to Detail & Compliance Monitoring
- Communication & Coaching Support
Hobbies and Interests
- Movies
- Travelling
Timeline
Sales advisor
TELEFONICA UK
10.2024 - Current
Relationship manager
FIDELITY BANK PLC
01.2021 - 08.2024
Facilitator
NIGERIA CONSERVATION FOUNDATION (NCF)
01.2019 - 06.2019
Teacher
LIVINGSTONE ACADEMY-CALABAR
07.2018 - 12.2018
Industrial Trainee
INTERNATIONAL INSTITUTE OF TROPICAL AGRICULTURE
06.2016 - 12.2016
Master of Science - Environmental Management
University of Hertfordshire
B.Agric.Tech - Crop Science and Technology
Federal University of Technology