Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

BLESSING OMOKRI

United Kingdom

Summary

A results-driven sustainability analyst with a keen aptitude for merging environmental responsibility with business acumen. Proficient in assessing organizational practices, devising targeted sustainability strategies, and implementing actionable solutions. Skilled in carbon accounting, stakeholder engagement, and regulatory compliance. Committed to guiding companies towards sustainable practices that harmonize environmental impact.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Teleperformance UK
Dundee, Dundee City
09.2024 - Current
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Maintained excellent client satisfaction by providing in-depth support.

Customer Service Representative

Tesco
Dundee, Dundee City
01.2023 - 08.2024
  • Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
  • Processed and issued refunds, exchanges, and credit notes, providing tailored solutions to customer issues.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs
    and resolving concerns.
  • Listened actively to offer accurate information and thebest solution to their needs.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.

Procurement Officer

Kaveton Energy
Lekki, Lagos.
01.2022 - 12.2022
  • Employed strategic negotiation tactics with apparel and accessories vendors to secure competitive pricing, achieving a commendable 10% reduction in costs while ensuring optimal quality standards
  • Orchestrated implementation of streamlined procurement framework, resulting in a remarkable 15% overall efficiency increase within a four-month tenure, by integrating best practices and standardized processes
  • Acted as liaison between stakeholders, including vendors and merchants, fostering collaborative relationships that yielded a substantial 20% cost reduction through impactful negotiations and sustainable supplier partnerships
  • Consistently surpassed procurement objectives by introducing innovative approaches, nurturing robust supplier alliances, establishing long-term agreements, and enhancing vendor diversity and resilience
  • Core Responsibilities:
  • Facilitated generation and processing of purchase orders promptly, ensuring accuracy and compliance with procurement guidelines and regulations


Educational Consultant

Nubi Educational Counselling
Ikoyi, Lagos.
12.2020 - 12.2021
  • Demonstrated agility in adopting new methodologies, enhancing operational efficiency and productivity by an impressive 85%, and integrating innovative techniques into daily tasks
  • Spearheaded and supervised a team of five to organize and manage an annual fair in Abuja, hosting 25+ universities and boarding schools and showcasing exceptional leadership skills within four months of joining
  • Independently managed and processed over 35 applications to prominent universities and boarding schools in the UK and Canada within the first month of tenure, exhibiting self-reliance and efficiency in handling critical responsibilities
  • Delivered empathetic and efficacious counseling services, addressing academic and personal concerns in both group and individual settings, and ensuring a supportive environment for clients
  • Maintained currency with the latest educational policies, trends, and best practices, conducting extensive research and analysis to furnish clients with evidence-based recommendations.

Teaching Assistant

Greensprings School
Ikoyi, Lagos.
08.2019 - 12.2019
  • Developed and maintained positive, impactful relationships with students, facilitating improved learning outcomes.
  • Offered support to special needs students, guaranteeing safety and access to equitable learning.
  • Provided friendly, enthusiastic support to pupils in individual and group support settings.
  • Managed pupil behavior to cultivate focused and productive classes.
  • Created and distributed instructional materials for group and one-on-one use.
  • Managed challenging child behavior, running interventions to raise concerns and recommend appropriate action.
  • Created positive, engaging learning environments to improve student experiences.

Education

Master of Science - Sustainability and Renewables

University of Dundee

Bachelor of Science - Environmental Science

University of Abuja

Skills

  • Multi-Criteria Evaluation in Sustainability Projects
  • Environmental Impact Assessment
  • Sustainable Procurement practices
  • Stakeholder Engagement for Sustainable Projects
  • Strategic Negotiation for Procurement in Sustainable Practices
  • Inventory Control in Sustainable Resources Management
  • Customer Relationship Management in Green Initiatives
  • Process Mapping for Renewable Energy Operations
  • Implemented Supplier Relationships in Sustainable Supply Chain
  • Skillful Communication for Sustainable Advocacy and Reporting
  • Value Chain Analysis in Renewable Energy

Affiliations

  • Member, Energy Institute Member,
  • Society of Petroleum Engineers Member,
  • Institute of Environmental Management and Assessment

Timeline

Customer Service Representative

Teleperformance UK
09.2024 - Current

Customer Service Representative

Tesco
01.2023 - 08.2024

Procurement Officer

Kaveton Energy
01.2022 - 12.2022

Educational Consultant

Nubi Educational Counselling
12.2020 - 12.2021

Teaching Assistant

Greensprings School
08.2019 - 12.2019

Master of Science - Sustainability and Renewables

University of Dundee

Bachelor of Science - Environmental Science

University of Abuja

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