Summary
Overview
Work history
Education
Skills
Timeline
Generic

BLESSING ADETONA

Greater Manchester,UNITED KINGDOM

Summary

Friendly customer care representative who is good at solving problems and making customers happy. Helped keep more customers by giving personal service and making communication easier. Known for listening with care and fixing issues quickly, while building good relationships with customers and working well with the team.

Overview

2
2
years of professional experience

Work history

Customer care representative

Applyedge limited
Greater Manchester
02.2024 - 05.2025
  • Answered customer questions clearly and politely.
  • Listened carefully to customer concerns and needs.
  • Found and provided solutions to problems quickly.
  • Explained products and services in simple terms.
  • Processed customer orders accurately.
  • Handled complaints calmly and professionally.
  • Recorded details of customer interactions for future reference.
  • Worked closely with team members to solve issues.
  • Followed company rules and service standards.
  • Maintained friendly and respectful attitude towards customers at all times.
  • Managed over 40 customer calls per day
  • Increase sales by 15%

Customer service representative

Tojmark limited
lagos, nigeria
02.2023 - 11.2023
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Participated in team meetings sharing best practices for improving service delivery.
  • Answer customer questions politely.
  • Help customers find right product or service.
  • Listen to customer problems and find solutions.
  • Keep records of customer calls, messages, or visits.
  • Work with other team members to solve issues
  • Make sure customers leave happy and satisfied

Education

Bachelor of Science - COMPUTER SCIENCE

Manchester Metropolitan University
Manchester

Skills

  • Excellent communication skills (clear speaking and writing)
  • Active listening
  • Problem-solving
  • Patience and empathy
  • Conflict resolution
  • Attention to detail
  • Time management
  • Ability to work under pressure
  • Teamwork and collaboration
  • Basic computer and typing skills
  • Adaptability and flexibility
  • Positive attitude

Timeline

Customer care representative

Applyedge limited
02.2024 - 05.2025

Customer service representative

Tojmark limited
02.2023 - 11.2023

Bachelor of Science - COMPUTER SCIENCE

Manchester Metropolitan University

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BLESSING ADETONA