Blerta Lushaku

A detail-oriented professional with exceptional written and spoken communication skills, strong customer service expertise, and a friendly yet professional telephone manner. Demonstrates adaptability to diverse guest needs, patience, tact, and the ability to remain calm under pressure while delivering effective solutions. Proficient in utilising computerised technology with a methodical approach to tasks, ensuring accuracy and attention to detail. Committed to leveraging these competencies to contribute effectively in roles requiring problem-solving and high-quality service delivery.

• Full Time Parent/ Housekeeper, Fairway School, Not Provided, Not Provided, Not Provided, Not Provided, 06/01/11, Present, getting to know children's interests and their needs, helping children with daily personal care such as washing, dressing, using the toilet and feeding themselves, carrying out general tasks such as housework, laundry and shopping, managing budget, paying bills and writing letters, helping to organise leisure activities, going with children to and from a residential home
• Hotel Receptionist, Not Provided, Not Provided, Kosovo, Not Provided, Not Provided, 01/01/01, 06/01/06, dealing with bookings by phone, e-mail, letter, fax or face-to-face, completing procedures when guests arrive and leave, choosing rooms and handing out keys, preparing bills and taking payments, taking and passing on messages to guests, dealing with special requests from guests (like booking theatre tickets or storing valuable items), answering questions about what the hotel offers, and the surrounding area, dealing with complaints or problems.
• Travel Agent, Not Provided, Not Provided, Sweden, Not Provided, Not Provided, 01/01/98, 01/01/01, helping customers to find a suitable package holiday or to plan independent travel, making bookings using a computer system, collecting deposits (a portion of payment) and filling in booking forms, contacting customers when their tickets arrive and collecting final payments, informing customers of any changes such as cancelled flights and arranging alternatives.