BLERINA Ferizaj
Purley,Surrey
Summary
Customer-focused Sales Manager with strengths in enhancing customer satisfaction and loyalty. Delivers high-quality service by managing store operations and training staff. Implements innovative product displays to attract and engage customers.
Overview
26
26
years of professional experience
Work History
Sale assistent/Manager
Coughlands bakery
Purley, Surrey
10.2015 - 07.2026
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Managed daily operations, ensuring smooth opening and closing procedures. Addressed customer inquiries and concerns, coordinating stock deliveries and ensuring product availability.
- Monitored staff performance and developed improvement plans.
- Coordinated with senior management to implement strategic plans for revenue growth.
store assistent/deputy manager
Aldy
London, Surrey
06.2011 - 07.2015
- Managed stock levels on shelves, ensuring products were readily available for customers.
- Managed stock levels on the shop floor, restocking items to maintain optimal inventory.
- Organised store shelving and arranged items to enhance customer access and shopping experience.
- Kept shelves neat, clean and organised through visual merchandising.
self cattering assistent
Compast group
London, Surrey
01.2001 - 07.2011
- BT point restaurant. Served food to customers, ensuring satisfaction and timely service Prepared sandwiches for customer orders, maintaining quality and presentation Operated the till to process customer transactions Interacted with clients to address inquiries, providing clear and helpful responses
- Completed work to agreed standards and specifications.
- Learnt practical skills and techniques by shadowing senior staff to understand organisation's operations, policies and procedures.
- Greeted visitors and appropriately directed to designated areas.
Education
GCSEs - agriculture
colledge
Prizeren01-1991
Skills
- In-store merchandising
- Inventory management
- Sales forecasting
- Customer service
- Relationship management
- Team leadership
- Conflict resolution
- Time prioritisation
- Clear communication
- Effective communication
- Problem solving
- Relationship management
- Relationship building
- Product display creativity
- Product display creativity
Timeline
Sale assistent/Manager
Coughlands bakery
10.2015 - 07.2026
store assistent/deputy manager
Aldy
06.2011 - 07.2015
self cattering assistent
Compast group
01.2001 - 07.2011
GCSEs - agriculture
colledge