Blenti Kapllani
Stevenage,HRT
Summary
Enthusiastic Sales and IT professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
Work History
Lead Generation & Sales Specialist
AgenBord
03.2021 - Current
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Built relationships with customers and community to promote long term business growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Generated new leads through networking and attending industry events.
- Cold calling business owners.
- Cold emailing business owners.
Digital Director
MyCom
11.2021 - 03.2023
- Coordinated with design and media teams to develop high-quality creative assets.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Championed the adoption of agile methodologies in project management, fostering a nimble culture of innovation within the organization.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
Digital Marketing Specialist
SayTravel.com
09.2020 - 09.2021
- SayTravel.com is an online booking platform with an amazing and good energy team
- As a full-stack developer, my responsibilities are to keep the platform up-to-date and make sure all the functionalities work well
- Also, I improve and make a lot of functionalities that are being used by users daily
- Mostly I am working with Laravel and PHP
- But I am also doing SEO optimization using popular tools like ahref ad SemRush.
- Created compelling visual assets for use in social media posts, email newsletters, blog articles, and other digital communications materials.
- Cultivated relationships with search engine providers to gain industry insights and determine prospects.
- Created content strategies for digital media.
IT Support Technician
Enter Computer Technologies
09.2012 - 06.2018
- When i got my position at ECT i was 12 years
- I studied and learned a lot my first year in the company
- Since 13 years old until 18, I was on of the IT technician team of the company
- Troubleshooting Desktops/Laptops and Networks
- There i developed the skill to communicate with businesses and individuals
- Also i was providing remote support thought applications like TeamViewer.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Education
Computer Science - Computer Science
University of Bedfordshire
01.2021
Skills
- Front-end Development
- Digital Marketing
- Python (Programming Language)
- Computer Networking
- Java
- Blockchain
- Windows
- Linux
- Mac Os
- Leadership
- Account Management
- Customer Relationship Building
- Systems and software expertise
- Product and Service Sales
- Sales funnel management
- Inquiry Handling
- Complaint resolution
- Pipeline Management
- Customer Needs Assessment
- Relationship Building
- Closing Techniques
- Call Center Operations
- Sales expertise
- Telemarketing expertise
- Objection handling
- Lead Generation
- Sales closing
- Cold-calling
- Upselling and Cross Selling
- Processing payments
- Competitor research
- Competitor Analysis
- Team Collaboration
Websites
Timeline
Digital Director
MyCom
11.2021 - 03.2023
Lead Generation & Sales Specialist
AgenBord
03.2021 - Current
Digital Marketing Specialist
SayTravel.com
09.2020 - 09.2021
IT Support Technician
Enter Computer Technologies
09.2012 - 06.2018
Computer Science - Computer Science
University of Bedfordshire
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