Blanka Ramsay
Broughton Astley,Leicestershire
Summary
A skilled Customer Supply Chain Manager working in ambient grocery FMCG, managing Customer relationship for multiple accounts at once, including one of the major multiples (Morrisons), as well as Co-op & Nisa.
Driven professional with strategic mindset, ready to excel in supply chain and logistics management. Demonstrates and ready to use strong organisational skills, cross-functional communication, and equipped with problem-solving and analytical abilities. Has strong understanding of Customer's challenges and needs, whilst driving and maintaining mutual improvements in supply chain efficiency.
A highly organised individual with a solid foundation in logistics, supply chain, demand planning and wider team collaboration.
A self-driven professional with strong people skills, managing a small team of 2 Customer shared resources, positively driving their performance, streamlining their daily work and supporting them through challenges and new learnings.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Supply Chain Manager
Premier Foods
Lutterworth, Leicestershire
07.2021 - Current
- Built and maintained strong cross functional ways of working across supply planning, operational and commercial functions.
- Established and imbedded robust, collaborative relationships and ways of working with customer supply chain stakeholders.
- Managed risk within supply chain effectively addressing any potential issues proactively and developed contingency plans to mitigate potential disruptions.
- Managed supplier relationships, improving delivery timescales.
- Accountable for delivery of core KPI targets; inbound service, on-shelf availability and wastage reduction
- Supported S&OP process and Demand Planning Manager through attendance and input at a relevant customer forums as required.
- Worked closely with sales team to manage customer expectations on product availability and delivery timings.
- Optimised distribution network to improve delivery timelines and reduce costs.
- Identified areas of improvement in supply chain process, formulating action plans accordingly.
- Hosted monthly Customer meetings with 30-60-90 days plan overview and JSCP (Joint Supply Chain Plan) review
- Reconciled Business-Customer Forecast to 3 months period and worked with internal teams to build consensus demand forecast long-term (12 months), ensuring volume and execution alignment
- Ability to be able to challenge forecasts with customers.
- Attended daily and weekly meetings to understand supply constraints and impact to forecast.
- Managed and supported 3PL relationship.
- Organised logistics to ensure timely delivery of products.
- Ensured timely delivery of new line forms, range reviews and product development
- Assessed staff and team performance and regularly actioned insights to fuel improvement.
Contracts Manager
Armstrong Logistics Ltd
Lutterworth, Leicestershire
11.2014 - 07.2021
- Managed large number of existing and new accounts through tender process, suppliers' contracts introduction and launch with main client and within contract guidelines, from origin to customer's order.
- Presented and developed company's image through regular supplier and client on-boarding meetings, providing customer engagement and support.
- Provided introduction of business and specific roles to main client's logistics assistants.
- Took active part in development of supply chain processes and services of business.
- Identified and provided cost-saving shipment solutions to clients and in line with business targets and requirements.
- Supplied logistics quotations to main client and other businesses.
- Managed work of 2 commercial personnel.
- Developed reporting stream to be able to manage suppliers' key performance and presented it to senior team and main client
- Supplied business quotations to suppliers delivering to major UK retailers.
- Communicated effectively to main client on appropriate contract developments and issues concerning day-to-day activity.
- Shared knowledge and information with other managers and senior team to ensure all issues are resolved promptly and suppliers' details are kept up to date.
- Prepared presentations for senior team and retail partners
- Updated database with contractual changes.
- Gathered, logged and monitored domestic and international freight shipping data and communicated with all relevant parties regarding outgoing orders.
- Reviewed weekly invoices and took corrective actions where appropriate.
- Understood business needs and priorities and translated them into correct logistics approaches.
- Recruited, managed and developed new members of team.
- Worked on new customer acquisition in retail sectors.
- Conducted research on logistics operations through literature reviews.
- Coordinated shipping/ data requirements for customers delivering to ROI (Republic of Ireland) post Brexit.
- Arranged presentations via Teams for 70 customers outlining delivery process and customs requirements post Brexit.
Commercial Assistant
Armstrong Logistics Ltd
Hinckley, Leicestershire
09.2012 - 11.2014
- Coordinated suppliers' contracts progression (including shipment deadlines) in line with terms of agreement, cost and through appropriate communication channels. Updated database with changes in carrier status.
- Formulated, proposed and progressed weekly KPI reporting.
- Communicated to suppliers regarding their performance issues and ensured main client received update at all times.
- Generated, updated and maintained customers' files within WMS.
- Ensured customers were informed of any shipping updates, logistics challenges in line with appropriate process and communication and took corrective actions where needed.
Warehouse Administrator
Bunzl Healthcare
Coalville, Leicestershire
10.2008 - 09.2012
- Updated Sage 500 stock Management System with product location, movements and delivery status.
- Liaised with inbound, outbound and purchasing departments. Provided updates on stock receipt and produced despatch notes for outbound and transport departments.
- Processed orders.
- Facilitated customers' queries regarding inbound issues and uplift of goods by communicating to all relevant departments and carriers.
Administrative Senior Coordinator
IDS Logistics
Leicester, Leicestershire
10.2007 - 09.2008
- Coordinated CNI (Conformance to Necessary Information Inspection) for major UK retailers.
- Generated outbound/ freight documents.
- Made stock adjustments on AS400, MUWS, XDO3 and EDI track.
- Investigated and responded to customers' queries.
Office Administrator
IDS Logistics
Leicester, Leicestershire
10.2006 - 10.2007
- Raised purchase orders, monitored inbound receipt, liaised with accounts department, responded to inbound customer queries, dealt with stock checks and adjustments on AS400.
- Recorded data included within staff time sheets and clock cards.
Warehouse Operative
Peter Black Logistics
Leicester, Leicestershire
08.2006 - 10.2006
- Basic warehouse operations: order picking and packing.
Education
Some College (No Degree) - Management
Coventry University College
Coventry2017
M.A. - International Relations and World Order
University of Leicester
Leicester2010
National Vocational Qualifications- EDEXCEL (NVQ, L2) - Business and Administration
In-training CBE Ltd
Leicester2009
Bachelor of International Relations and European Union - International Relations
University of Bielsko-Biała
Bielsko-Biała, Poland2006
Apprenticeship
District Office
Żywiec, Poland2005
Skills
- 10 years experience in Supply Chain Logistics, third-party freight and international shipping coordination
- Work with major UK Retailers
- Operational Improvements, cost efficiencies & negotiation skills
- Professional meetings and conference calls (Customers/ Suppliers)
- Past: Project and contract management from 'A to B' with business quotation provision
- Staff management, team, cross-functional work & relationship building
- Recent: SAP, Business Objective Analysis, SkuTrak (Demand Intelligence Platform), Invest, Hive, Customer Data Hub/ Past: MS, AS400, Sage 500, MUWS systems, TOPS Pro Software
- Microsoft Office Package, Teams, Zoom
Accomplishments
- 2021-2023 Proven track record of cost saving: +£80K through reviewing efficiencies
- Past: Profit improvements of approx. £220K by negotiating better rates with all transportation carriers (Armstrong Logistics).
- Reduced customer costs by 18% by consolidating shipments into reduced loads.
- Project management - worked directly with Aldi logistics department to ensure smooth delivery of seasonal performance.
- Named 'Employee of the Month' in May 2013
Certification
2017- Coventry University College
Chartered Management Institute (CMI) Diploma
Coventry
Management (Resource, Information, Team Performance, Finance, Project)
Full UK driving licence
Timeline
Customer Supply Chain Manager
Premier Foods
07.2021 - Current
Contracts Manager
Armstrong Logistics Ltd
11.2014 - 07.2021
Commercial Assistant
Armstrong Logistics Ltd
09.2012 - 11.2014
Warehouse Administrator
Bunzl Healthcare
10.2008 - 09.2012
Administrative Senior Coordinator
IDS Logistics
10.2007 - 09.2008
Office Administrator
IDS Logistics
10.2006 - 10.2007
Warehouse Operative
Peter Black Logistics
08.2006 - 10.2006
M.A. - International Relations and World Order
University of Leicester
Bachelor of International Relations and European Union - International Relations
University of Bielsko-Biała
Some College (No Degree) - Management
Coventry University College
National Vocational Qualifications- EDEXCEL (NVQ, L2) - Business and Administration
In-training CBE Ltd
Apprenticeship
District Office
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