BISWAJIT ROY

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

• Developed innovative sales and marketing strategies to facilitate business expansion
• Focus on branding
• Work closely with radio Clyde,Capital,Awaz fm,STV ,Metro news papers are among few to mention
• Aligned operations with customers need
• Facilitated over 8million turnover in annual business for 9 years
• Attracted major client, generating in annual revenue and create new project and generate jobs
• Oversaw business-wide changes to modernize procedures and organization
• Directed technological improvements, reducing waste and business bottlenecks
• Coordinated and implemented effective training for over 40 top management team to improve processes and set height standard and product operations
• Spearheaded change management and strategic turnaround for company during significant restructuring and downsizing
• Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies
• Reviewed individual department performance and worked with leadership to improve processes, procedures and practices
• Coordinated and implemented effective training for over 300 staff of different levels to improve food and beverage processes
• Developed program to promote new managers from within, building and maintaining leadership with clear vision
• New product development to anticipate customers needs keep it mind constant change of market needs and rival entrees
• Develop effective weekly reporting systems for G.P ,Wages and other cost to keep under control
• Develop Management information system and strongly implement it
• Physically present in monthly staff meeting ,managers meeting,head chef meeting and listen business challenges and effectively develop plan with deadline to achieve and give financial incentive to achieve it
• Rewarding monthly best employee and organize yearly award night for all staff
• Developed key operational initiatives to drive and maintain substantial business growth
• Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress
• Managed divisional marketing, advertising and new product development
• Developed comprehensive performance reports using Google Analytics to strategize resource allocation and establish performance metrics for clients and promote trip adviser aggressively
• Develop policy,planning , product and service innovation
• Negotiate with suppliers and other to get best deal
• Dealing with LSO,FOOD SAFETY (HACCP} HEATH AND SAFETY related issue in all store
• Develop standard operational procedure for all department
• Organize monthly product innovation class and change menu regularly
• Co ordinate between department
• Dealing with employee grivences
• Physically do weekly training class for staff and managers
• Monitor ,direct head office staff for p and l,suppliers payment ,cash flow management and lots mor

• Devised processes to boost long-term business success and increase profit levels
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
• Planned and resourced personnel for operations
• Recruit highly trained personnel ready to act quickly in critical roles
• Created and implemented aggressive action plan to address pressing cost control needs
• Reported issues to higher management with great detail
• Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues
• Reduced operational risks while organizing data to forecast performance trends
• Managed daily operations , orchestrating forward-thinking strategies to accomplish profit and expansion goals
• Managed 60 team members across 2 departments, resulting in approximate 30percent increase in annual revenue
• Studied latest trends to add new to product improving sales revenues considerably
• Provided exceptional customer service to customers, increasing customer by 25 percent
• Supervised creation of exciting food festival to catch attention of customers
• Scheduled employees for shifts, taking into account customer traffic and employee strengths
• Assisted in recruiting, hiring and training of team members
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
• Implemented innovative programs to increase employee loyalty and reduce turnover.

• (Westin Hotel 5star and The Fox and Coriander Leaf 5star silver service Restaurent )
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
• Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
• Established and updated work schedules to account for changing staff levels and expected workloads
• Maximized performance by monitoring daily activities and mentoring team members
• Applied customer feedback to develop process improvements and support long-term business needs
• Cross-trained existing employees to maximize team agility and performance
• Accomplished multiple tasks within established timeframes
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
• Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
• Conducted monthly inventories of raw materials and components on work floor.

• Jodhpur, india(5star Hotel)
• Maintained energy and enthusiasm in fast-paced environment
• Delivered to customer locations within specific time frames
• Improved operations through consistent hard work and dedication
• Supervised work of contracted employees to keep on task for timely completion
• Resolved conflicts and negotiated mutually beneficial agreements between parties
• Actively listened to customers' requests, confirming full understanding before addressing concerns
• Work experaince with Taj Bengal , Hyatt and Radission hotels

Hotel management

F and b service, House keeping, Front office, Production , Management , H R, Marketing and Branding etc

Hotel management

F and b service, House keeping, Front office, Production , Management , H R, Marketing and Branding etc