BISSAN AHMAD
London,UK
Summary
Experienced Operations, Venue, and Guest Experience Manager with a strong background across studio, facility, hospitality, wellness, and live event environments. Skilled in programme and project management, with equal focus on operational excellence and delivering exceptional guest experiences.
Confident in leading event planning and execution from concept through delivery, ensuring seamless operations alongside thoughtful, high-quality guest journeys.
Proven ability to lead teams effectively and foster positive working environments. Equally committed to maintaining the highest standards of health and safety, ensuring full compliance and safe, well-managed spaces for both teams and guests.
Strong background in scheduling and resource planning, supported by a practical, solutions-focused approach to problem-solving and conflict resolution.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Experience Curator
The Sanctuary &Soul / WellNest
London
2025.08 - Current
- Curating and delivering weekly and monthly experiences to enhance guest engagement and foster community connection.
- Support planning, coordination, and hosting of events to ensure smooth and welcoming guest experiences.
- Aid in guiding and facilitating activities to create inclusive and engaging atmospheres.
- Build customer relationships to actively improve guest satisfaction and retention.
- Collaborate with teams to support development of programming aligned with venue vision and audience needs.
Operations Manager
The Sanctuary &Soul
London
2025.04 - 2026.11
- Managed day-to-day venue and studio operations, ensuring smooth service delivery and operational efficiency
- Managing Front of House team, hosts and reception desk
- Led end-to-end program management for workshops, wellness programs, and large-scale events
- Coordinated logistics, staffing, scheduling, and technical setup for events and venue hire
- Acted as main point of contact for stakeholders, facilitators, and partners
- Improving customer experience and service quality
- Implemented health & safety procedures and compliance standards
- Managed community engagement initiatives, increasing participation and retention
Volunteer Manager
The Bath House
London
2025.04 - 2025.08
- Coordinated volunteer operations and scheduling across multiple programmes
- Supervised teams to ensure efficient service delivery and positive customer interactions
- Maintained records, reporting, and operational tracking
- Strengthened community engagement and volunteer retention strategies
Project Coordinator / Community Manager
Elbarlament
Berlin & Lebanon
2023.04 - 2025.02
- Supported project management, program, 10 workshops, and 12 screening delivery across Lebanon
- Managed logistics, scheduling, and stakeholder coordination
- Led community management and audience engagement across digital platforms
- Assisted with budget tracking, reporting, and financial administration
- Developed content strategies and marketing plans
- Curated and hosted events that included screening and catering
Artist & Tour Manager
John Achkar Productions
2023.09 - 2024.09
- Managed operations and logistics for international tours across 30+ cities, including travel planning and bookings
- Coordinated venue partnerships, bookings, and stakeholder relationships
- Stage light and sound testing
- Delivered customer-focused event experiences with high audience satisfaction
- Led marketing and PR strategies, increasing attendance and engagement
Arts Manager / Program Manager
Seenaryo
2020.02 - 2023.05
- Managed theatre programs and multi-stakeholder projects
- Coordinated with partners, funders, and external organisations such as Drosos, UNICEF, Red Cross, GIZ
- Delivered reports, evaluations, and operational planning
- Supported recruitment and training of facilitators
Theatre House Manager / Venue Manager
Multiple Venues
Lebanon & Kuwait
2017.08 - 2019.05
- Managed daily venue operations, bookings, and scheduling
- Supervised front-of-house teams and customer service delivery
- Coordinated with technical teams, performers, and stakeholders
- Ensured health & safety compliance and risk management
- Handled customer relations, ticketing, and issue resolution
Education
Master's Degree - Theatre Directing
Saint Joseph University
Lebanon 1 2017/2017 - 01/2019
Bachelor's Degree - Theatre & Acting
Lebanese University
Lebanon 2014.01 - 01/2016
Skills
- Operations Management & Venue Management
- Studio & Facility Management
- Program & Project Management
- Community Management & Engagement
- Customer Relations & Guest Experience
- Event Planning & Execution
- Stakeholder & Partnership Management
- Team Leadership & Staff Coordination
- Health & Safety Compliance
- Scheduling & Resource Planning
- Problem Solving & Conflict Resolution
- Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Google Workspace
- Social Media Management Tools
LANGUAGES
Arabic
Native
English
Fluent
Certification
- Health & Safety Training
- First Aid Certified
- Fire Marshal Certified
- Sauna Master Training (Wellbeing & Experience Facilitation)
Timeline
Experience Curator
The Sanctuary &Soul / WellNest
2025.08 - Current
Operations Manager
The Sanctuary &Soul
2025.04 - 2026.11
Volunteer Manager
The Bath House
2025.04 - 2025.08
Artist & Tour Manager
John Achkar Productions
2023.09 - 2024.09
Project Coordinator / Community Manager
Elbarlament
2023.04 - 2025.02
Arts Manager / Program Manager
Seenaryo
2020.02 - 2023.05
Theatre House Manager / Venue Manager
Multiple Venues
2017.08 - 2019.05
Bachelor's Degree - Theatre & Acting
Lebanese University
2014.01 - 01/2016
Master's Degree - Theatre Directing
Saint Joseph University
1 2017/2017 - 01/2019