BISMARK MENSAH
BRENTWOOD,ESSEX
Summary
Accomplished professional with expertise in client relationship management and efficiency improvement abilities, driving business administration success. Demonstrates proficiency in warehouse operations, including order fulfilment, space utilisation, and inventory management. Skilled in customer order management and network building, fostering positive interpersonal relations and teamwork. Adept at workload prioritisation and shipping and receiving processes, leveraging Warehouse Management Systems to optimise operations. Committed to enhancing organisational performance through strategic initiatives and continuous improvement.
Overview
26
26
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Sortation/FC Associate
Amazon UK
Belvedere/ Dartford
2020.04 - 2026.02
- Roles and Responsibilities
- Delivered high-quality customer service by resolving queries promptly and professionally.
- Worked flexibly across different shifts, demonstrating adaptability and commitment to task completion.
- Assured accurate order picking to ensure customer satisfaction.
- Complied strictly with health and safety regulations for a secure working environment.
- Scanned and inputted data into inventory management system, promoting accurate record-keeping.
- Unloaded deliveries, maintaining product integrity.
- Fulfilled daily targets consistently through diligent work ethic.
- Improved order fulfilment efficiency by diligently processing customer orders.
- Packed items securely, ensuring product safety during transport.
- Organised products in the warehouse according to specific location codes.
- Optimised space utilisation when offloading incoming stock deliveries from merchandise trucks into designated storage areas.
- Employed strong understanding of warehouse procedures and impeccable attention to detail to enforce safety and quality standards.
Mobile Operative
Ferndale Food Factory
2021.02 - 2021.09
- Assisted colleagues, fostered a positive work environment.
- Improved productivity for team through effective communication and collaboration.
- Handled materials carefully to avoid damage or loss.
- Identified potential issues, prevented major malfunctions.
- Achieved targets with attention to detail and time management skills.
- Organised workflow for streamlined process execution.
- Ensured safety standards by meticulously following protocols and procedures.
- Followed instructions accurately to ensure task completion in a timely manner.
Voluntary Adult Sabbath School Teacher
London Ghana SDA Church
2019.02 - 2020.06
- Main Subject of teaching - English
- Accommodated different learning abilities whilst ensuring no one was left behind.
- Fostered creative environment by implementing interactive teaching methods.
- Maintained accurate records of student progress, providing consistent feedback.
- Developed lesson plans for comprehensive student understanding.
- Promoted positive learning experience by establishing supportive relationships with students.
- Encouraged active participation through group work and class discussions.
- Managed classroom behaviour to maintain a conducive learning atmosphere.
- Attended professional development workshops to stay abreast of educational trends.
- Developed programme to work with students and increase interest in higher learning.
Classroom Teacher
Tema Senior Secondary School Ghana
2018.09 - 2019.01
- Main subject of teaching – Economics
- Participated actively in staff development programmes, ensuring up-to-date knowledge of educational trends and practices.
- Cultivated a positive learning environment for overall student success.
- Fostered intellectual growth, resulting in increased academic performance.
- Offered after-school tutoring sessions for struggling students, leading to improved grades.
- Marked assignments promptly, providing constructive feedback for improvement.
- Prepared detailed lesson plans to meet curriculum requirements.
- Participated in Parent Teacher Association meetings regularly; fostered strong relationships within school community.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Planned lessons according to national standards to cover all requirements and prepare for standardised tests.
- Prioritised strategies to develop responsible, independent learners.
- Boosted student success by maximising individual learning, balancing group and individual instruction models to accommodate different academic levels.
- Provided in-depth feedback and constructive criticism on students' work.
Private Tutor
UK
2009.01 - 2018.12
- Planning lessons to suit individual students with learning difficulties.
- One on one teaching of individual students with learning difficulties from key stage 2 to year 11 subjects includes: Maths, English, and History
- Tracked student progress through regular assessments, promptly addressing knowledge and skills gaps.
- Collaborated closely with parents to develop suitable learning goals for each student.
- Provided feedback and progress reports to parents on a regular basis.
- Increased academic achievement by providing focused attention in areas of difficulty.
- Simplified complex concepts into easily digestible information for student benefit.
- Fostered improved understanding by creating personalised study plans for students.
- Adapted teaching style to cater to various learning styles of students.
- Assisted students with assignment completion, improving grades and understanding.
- Boosted student confidence with one-on-one tutoring sessions.
- Planned lessons to target subject weaknesses and build skills within strengths.
Frontline Operative
Bridge Security Group London
2006.01 - 2009.12
- Main Duties: Frontline Operative, CCTV Cameras Monitor, Man Guarding
- Performed daily checks to guarantee equipment functionality.
- Complied with all company guidelines strictly for maintaining discipline and order,.
- Ensured safety standards by meticulously following protocols and procedures.
- Reported any accidents, incidents or near misses occurring in workplace during shift.
Part-Time Literacy Tutor
Springboard for Children Oliver Goldsmith Primary School Peckham London
2006.01 - 2008.12
- Main Duties: Teaching children (Key stage 2) with dyslexia how to read and write
- Fostered a supportive learning environment, facilitating increased confidence in students.
- Implemented creative learning techniques to engage students.
- Communicated regularly with parents and carers about learner progress and areas of improvement.
- Assisted struggling readers with targeted interventions.
- Coached students on effective writing techniques for improved expression of ideas.
- Elevated reading proficiency with systematic phonics instruction.
- Collaborated with teachers to tailor lesson plans for individual needs.
- Delivered specialised tutoring sessions to address specific literacy challenges.
Classroom Teacher
Atebubu Senior High School
2005.01 - 2006.01
- Teaching Subject: Economics, History
- Fostered intellectual growth, resulting in increased academic performance.
- Achieved improved attendance rates with proactive classroom management strategies.
- Collaborated with colleagues on interdisciplinary projects, fostering team spirit amongst staff members.
- Prepared detailed lesson plans to meet curriculum requirements.
- Created lesson plans and scheduled each day to promote maximum student engagement.
Classroom Teacher
Kwame Danso Senior High Technical School
2004.01 - 2005.12
- Teaching Subject: English
- Prepared detailed lesson plans to meet curriculum requirements.
- Marked assignments promptly, providing constructive feedback for improvement.
- Cultivated a positive learning environment for overall student success.
- Offered after-school tutoring sessions for struggling students, leading to improved grades.
- Participated in Parent Teacher Association meetings regularly; fostered strong relationships within school community.
Junior Library Assistance
Cape Coast Polytechnic
2000.01 - 2002.12
- Main Duties: Assisting Customers (students) on the front desk, cataloguing and book shelving
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Supported team by demonstrating respect and willingness to help.
- Increased customer satisfaction by resolving issues.
- Completed customer orders with speed and accuracy.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Education
British Teaching Adaptation Certificate - British Educational System, The British Curriculum, Teaching in Britain and Lesson Planning
ITCR London
LondonLevel Two Award in Frontline Operative (Security) - Communication and Conflict Management, The Role and Responsibility of a Frontline Operative
National Open College London
LondonSenior Secondary School Education Certificate - Elective – History, Government and Economics, Core Subjects: Maths, English, Science, Social Studies, Life Skills, P.E and Ghanaian Language (Twi)
Opoku Ware School
GhanaBachelor of Education - EDUCATION
UNIVERSITY OF CAPE COAST
GHANA 2002.09 - 2006.06
Master of Business Administration - Business Administration International
Anglia Ruskin University
UNITED KINGDOM 2023.09 - 2024.10
Skills
- Client relationship management
- Efficiency improvement abilities
- Business administration
- Order fulfilment
- Warehouse space utilisation
- Customer order management
- Network building
- Positive attitude
- Interpersonal relations
- Workload prioritisation
- Team player
- Inventory management
- Shipping and receiving
- Warehouse Management Systems proficiency
- Warehouse operations
Certification
- Certificate in Microsoft Outlook – UK Professional Development Academy
- Teaching English as a Foreign Language (TEFL) Diploma – Centre for Excellence
- Supporting Children with Difficulties in Reading and Writing Certificate – University of London
- British Teaching Adaptation Certificate – ITCR London
- Level Two Award in Frontline Operative (Security)- National Open College London
- Unit Titles: Communication and Conflict Management
- The Role and Responsibility of a Frontline Operative
- Senior Secondary School Education Certificate – Opoku Ware School
- Subject of Study: Elective – History, Government and Economics
- Core Subjects: Maths, English, Science, Social Studies, Life Skills. P.E and Ghanaian Language (Twi)
References
- Titi, Awosika, enquiries@itcrcollege.co.uk, Hannibal House, Elephant & Castle Complex, London, SE1-6TE
- Dr. Kwarteng, Sarfo, Head of Communication Department, info@londonghsda.com, London Ghana SDA Church, 301 Newham Way, London, E16 4ED
RESEARCH WORK
- Title: “Perception of Senior Secondary School Student Towards Guidance and Counselling”
- Author: Bismark Mensah
- Date: 2006
Research
Perception of Senior Secondary School Student Towards Guidance and Counselling, Bismark Mensah, 2006-01-01, University of Cape Coast, Cape Coast, Ghana
Custom
Title: The Effects of Macroeconomic Indicators on the Financial Performance of Financial firms before and after The COVID19 Pandemic - A Case Study of The FTSE100 Firms in The UK
Timeline
Master of Business Administration - Business Administration International
Anglia Ruskin University
2023.09 - 2024.10
Mobile Operative
Ferndale Food Factory
2021.02 - 2021.09
Sortation/FC Associate
Amazon UK
2020.04 - 2026.02
Voluntary Adult Sabbath School Teacher
London Ghana SDA Church
2019.02 - 2020.06
Classroom Teacher
Tema Senior Secondary School Ghana
2018.09 - 2019.01
Private Tutor
UK
2009.01 - 2018.12
Frontline Operative
Bridge Security Group London
2006.01 - 2009.12
Part-Time Literacy Tutor
Springboard for Children Oliver Goldsmith Primary School Peckham London
2006.01 - 2008.12
Classroom Teacher
Atebubu Senior High School
2005.01 - 2006.01
Classroom Teacher
Kwame Danso Senior High Technical School
2004.01 - 2005.12
Bachelor of Education - EDUCATION
UNIVERSITY OF CAPE COAST
2002.09 - 2006.06
Junior Library Assistance
Cape Coast Polytechnic
2000.01 - 2002.12
Level Two Award in Frontline Operative (Security) - Communication and Conflict Management, The Role and Responsibility of a Frontline Operative
National Open College London
Senior Secondary School Education Certificate - Elective – History, Government and Economics, Core Subjects: Maths, English, Science, Social Studies, Life Skills, P.E and Ghanaian Language (Twi)
Opoku Ware School
British Teaching Adaptation Certificate - British Educational System, The British Curriculum, Teaching in Britain and Lesson Planning
ITCR London