Bishwaraj Tamang
Bexleyheath,Kent
Summary
Highly driven and dynamic final-year Global Business Management BA (Hons) student at Coventry University, driven to earn a first-class degree by 2024. Skilled in simplifying complex concepts for effective communication, both written and verbal. Committed team player with a year of leadership experience at KFC and Amazon FC, honing customer service and collaboration skills. Academic journey showcases a versatile skill set, encompassing profound case analyses, impactful presentations, exhaustive management reports, meticulous portfolios, persuasive pitches, and captivating video demonstrations.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Process Guide
Amazon (LCY3)
Dartford, Kent
10.2022 - Current
- Worked on PS improvement project to analyse OOPS adjustments during shift using putty tools, FC research, and FPY. Data gathered showed where root causes of PS injections were, allowing team to coach AA's with highest inject rates and reduce DPMO on pick by 20%.
- Exceeded targets on direct tasks, acting as role model within Pick to Tote department, earning trust of other associates, picking next to them, and giving some tips on how to pick more than 360 UPH.
- Jambuster and SLAM operator trained, calling out potential issues early to TL/AM so that proactive actions can be put in place and prevent AAs from placing boxes in wrong way on conveyor to avoid blockages.
- Was problem solver and supported outbound associates by ensuring item and shipment deadlines were met.
Intern
Nabil Bank
Kathmandu
10.2023 - 12.2023
- Formulated and implemented process improvement strategies within Smart Cash & Network Logistics and Marketing & Communications departments. Key initiatives involved restructuring of branch address tree, optimisation of Doorstep Banking Voucher and development of a simpler and more effective workflow for Cash Management System. Additionally, proposed innovative design ideas for credit cards, re-evaluated existing marketing campaigns, provided constructive critique on competitor analysis research methods.
- Analysed and delivered feedback on operations of HRBP, Admin & DPS and Learning Academy.
- Engaged in strategic discussions aimed at introduction of upcoming asset and wealth management products to existing HNI premium banking clientele and beyond. Discussions include timeline of product launches, educating customers about products, evaluation of different portfolio and selection strategies as well as opportunities to contribute to funds remotely and indirectly after completing internship. This initiative further cultivated interest in asset and wealth management.
- Managed over 50 customer calls per day and Increased sales by 10%.
Team leader
Coventry University London
City of London, London
10.2022 - 04.2023
- Led team of six students in providing consultancy services to start-up business under auspices of iaelyon School of Management, France in the form of a COIL project.
- This collaboration resulted in winning Auvergne-Rhône-Alpes regional competition and securing position in France national finals for Mini Enterprises.
- Conducted market research through primary and secondary data collection, formulated strategic marketing plans, identified potential manufacturing partners, and collaboratively developed feasibility study.
Team leader
KFC
Crayford, Bexley
10.2021 - 10.2022
- Showcased talent in recruiting and seamlessly on-boarding high-performing professionals to team. In past year, one team member recruited not only earned promotion to team leader but also advanced to become assistant manager at KFC.
- Implemented effective system to track and address customer concerns, resulting in substantial 30% reduction in negative feedback within six months. For instance, introducing feedback survey swiftly identified and resolved key sources of dissatisfaction.
- Devised and carried out holistic staff health initiative, yielding marked enhancements in attendance and morale. Programme led to notable 20% drop in absenteeism and 15% surge in overall employee engagement.
- At KFC, IT support is outsourced to Fujitsu, which typically handles technical issues. Yet during time, able to proactively tackled any tech problems, minimising reliance on Fujitsu. This led us to only engage Fujitsu for help every six months.
- Awarded best employee of the year.
Education
Bachelor of Arts - Global Business
Coventry University London Campus
London 09.2021 -
GCSEs - Computer Science
Xavier International College
Kathmandu, Nepal 04.2017 - 08.2019
Certificate of Higher Education - Talent Acquisition HRCI
Coursera Online
London 11.2023 - 12.2023
Skills
- Leadership
- Communication
- Decision Making
- Team Building
- Problem Solving
- Microsoft Tools
Timeline
Certificate of Higher Education - Talent Acquisition HRCI
Coursera Online
11.2023 - 12.2023
Intern
Nabil Bank
10.2023 - 12.2023
Process Guide
Amazon (LCY3)
10.2022 - Current
Team leader
Coventry University London
10.2022 - 04.2023
Team leader
KFC
10.2021 - 10.2022
Bachelor of Arts - Global Business
Coventry University London Campus
09.2021 -
GCSEs - Computer Science
Xavier International College
04.2017 - 08.2019
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